Internal Job Area General Manager

Viceroy Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Location

Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations.

Overview

We are seeking an Area General Manager to oversee Hotel Zena and Viceroy Washington D.C. The ideal Area General Manager will thrive in a fast-paced, ever-changing environment, embracing challenges as opportunities to lead, innovate, and inspire. They will bring a thoughtful drive and entrepreneurial mindset to every situation, demonstrating agility, resilience, and a passion for elevating both guest experience and team performance. A true hospitality professional, they will be driven by a commitment to genuine service, operational excellence, and a desire to make a lasting impact.

Responsibilities

General Responsibilities include but are not limited to:

• Provide leadership of the day-to-day operations of the hotels including Human Resources, Rooms, Engineering, Sales and Marketing, Revenue, Food and Beverage, Culinary and Finance departments.
• Develop the overall strategy for both hotels to maximize guest satisfaction, service standards, colleague satisfaction and financial performance.
• Promote efficient operating procedures to provide flawless guest experiences; actively engage with guests from arrival to departure.
• Maintain a high level of service in all areas to both our internal and external guests.
• Directly supervise, develop, maintain and support individual performance and group dynamics of all Executive Committee members.
• Resolve problems and communicate to ensure consistency and memorable guest service, and ensure strong, positive communication flow among colleagues.
• Promote a positive work environment by ensuring the appropriate staffing levels are in place, the continuous training of colleagues, recognition, mentoring and coaching.
• Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team.
• Excelling at revenue generation and cost control to meet and/or exceed budgetary requirements
• Proactive approach to revenue maximization and cost savings initiatives
• Represent the brands in the market, building strong community relations for the benefit of the properties and their stakeholders.
• Develop and maintain strong relationships/public relations with neighbors, vendors, and hospitality competitors.
• Ensure property compliance with legal, safety, operations, and labor and employment laws.
• Full adherence to Viceroy Hotel Group service standards.
• Drive service excellence and guest satisfaction scores.
• Maintain a balanced relationship between owner and management company, focusing on transparency, innovation and an entrepreneurial approach to business.

Qualifications

Qualification Standards:

• A minimum of 5-7 years of previous experience as a General Manager (Lifestyle hotel environment preferred).
• Previous experience in an Area/Regional Role preferred.
• Bachelor's Degree or equivalent preferred.
• Self-motivated and drives for results.
• Financially astute.
• Adaptable and flexible.