Client Support Representative

Randstad

Randstad is seeking a reliable, customer-centric Client Support Representative to join our client's growing banking operations team. This is a contract-to-hire opportunity designed for a motivated professional looking to establish a long-term career within the financial services industry. As the primary point of contact for retail banking customers, you will deliver exceptional service by handling a high volume of inbound inquiries, navigating financial so[ "\n\t. Provide accurate, real-time information regarding client account balances, recent transaction histories, and processing timelines.\n\t. Assist clients with digital banking hurdles, focusing heavily on secure password resets, multi-factor authentication troubleshooting, and online/mobile banking navigation.\n\t. Efficiently intake, document, and initiate investigations for customer account disputes, unauthorized transactions, and debit card discrepancies while adhering to strict banking regulations (e.g., Regulation E).\n\t. S...Client Support, Representative, Support, Staffing, Retail, Banking, Client

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Vacancy posted 3 days ago

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