Account Manager

Account Manager – Semiconductor Equipment (Customer Success & Growth)Company: PetaSys Location: San Jose, CA. - Remote | Must be San Francisco Bay Area based Employment Type: Full-timePosition SummaryWe are seeking an experienced Account Manager to lead strategic customer relationships within the semiconductor equipment industry. This role is responsible for driving account growth, ensuring high levels of customer satisfaction, and serving as the primary interface between customers and internal engineering, manufacturing, and operations teams.The ideal candidate will have experience managing complex technical accounts in a high-tech or capital equipment environment, with a strong ability to translate customer needs into actionable internal deliverables.Please note that you must live in the San Francisco Bay Area to be considered for this position.Key ResponsibilitiesAccount Management & Customer SuccessDevelop and maintain strong, long-term relationships with key customer accountsServe as the primary point of contact for assigned accountsEnsure high levels of customer satisfaction through proactive communication and responsivenessParticipate in customer business reviews, meetings, and ongoing support activitiesSales Growth & Business DevelopmentDrive revenue growth within existing accounts through strategic account planningIdentify and pursue new business opportunities within assigned customersDevelop account strategies to support expansion across multiple facilities and business unitsCustomer Communication & CoordinationAct as the voice of the customer within the organizationCommunicate customer requirements, initiatives, capacity needs, and technical requests to internal teamsEnsure all customer commitments and action items are tracked and completed in a timely mannerCross-Functional CollaborationWork closely with engineering, operations, and factory teams to resolve customer issuesCoordinate solutions across multiple internal stakeholders to ensure successful executionSupport customer visits, factory tours, and audit activities at manufacturing sitesForecasting & ReportingProvide accurate revenue forecasts and account updates to leadershipDeliver regular status reports on account performance, risks, and opportunitiesIdentify trends and areas for improvement in sales execution and customer engagementProject & Leadership SupportSupport special projects and initiatives as assigned by managementAssist in improving internal processes that enhance customer experience and operational efficiencyQualifications5+ years of experience in Account Management, Sales Engineering, or Customer Success in a technical industrySemiconductor, capital equipment, or high-tech manufacturing experience strongly preferredStrong ability to manage complex enterprise or global customer accountsExcellent communication, negotiation, and relationship-building skillsExperience working with cross-functional engineering and operations teamsAbility to travel to customer and factory sites as requiredPreferred SkillsExperience in semiconductor manufacturing equipment or related technology sectorsUnderstanding of production, capacity planning, or technical manufacturing workflowsStrong forecasting and pipeline management experienceAbility to operate in a fast-paced, global customer environment