Call Center Representative

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Overview

The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!

Position Details:

• Full-Time Patient Service Support Coordinator (Call Center)
• Sage Dental Support Center is located in Boca Raton, FL
• 2-week training program provided
• Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
• Growth opportunity
• Competitive base pay

Responsibilities

Essential Duties and Responsibilities include the following but are not limited to:

• Must be able to handle high volume inbound and/or outbound calls
• Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
• Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
• Utilize scripts and tools appropriately
• Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
• Diffuse difficult calls or seek assistance when necessary
• Offer marketing promotions and educate the appropriate calls on our in-house discount program
• Receive and promptly respond to real-time customer queries via webchat
• Ability to document issues and resolutions
• Provide exceptional customer service
• Meet daily, weekly, and monthly department goals set forth by management
• Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
• Adhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications

• Ability to successfully relate to and communicate with team members and patients
• Strong team player willing to take direction, initiate business activities and work with management staff and peers
• Self-starter able to work with minimal supervision/direction and ability to multitask
• Professional demeanor and presentation
• Strong and effective written communication skills
• Creative thinker using sound judgment in workload coordination and technical matters
• Ability to organize work effectively and establish priorities
• Candidates who are fluent in Spanish is a plus