Call Center Representative

Come Work with Us! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: ComplyRight, a division of Taylor Corporation, is looking for a Call Center Representative to join our team in Pompano Beach, FL! We are seeking a friendly, experienced service professional to work on our customer service team to help support both our direct customers and reseller partners. The Call Center Representative is responsible for delivering high-quality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of contact for clients, owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate, timely, and empathetic support while maintaining consistent service standards that promote client confidence, satisfaction, and long-term retention. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Responsibilities: Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk Manage customer inquiries and service requests from first contact through successful resolution Build strong knowledge of products and compliance requirements to effectively support client needs Accurately enter and process orders and support requests in accordance with established order-entry procedures and service protocols Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution Research, document, and follow up on customer concerns that require additional investigation or coordination Communicate clearly with supervisors and team members to ensure timely and high-quality resolution of customer requests Complete required training to strengthen service skills, expand system knowledge, and align with company values and processes Collaborate with team members to support individual and team service goals Perform other duties as assigned You Must Have: 2+ years of experience in customer service or in a related field Strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and adapt in a fast-paced environment switch gears as needed Self-motivated with the ability to work independently and proactively Proficiency in Microsoft Outlook, Word, and Excel We Would Also Prefer: Previous experience in a call center Working knowledge of Zendesk Salary: The anticipated starting wage for this position is $18+. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees. About Taylor Corporation: One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. Join more than a company - become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That's us, that's Taylor. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. #J-18808-Ljbffr Taylor Corporation