Call Center Representative

Benefits: 401(k) Competitive salary Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customer’s call, collect relevant information and provide solutions Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Must be a US Citizen and reside in the continental United States Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Multi-task on multiple programs at the same time Requirements Must have private, stable, reliable, high speed internet service Must have your own computer or laptop with at least 8 gigs of usable RAM No Chromebooks allowed Must use compatible headset Designated workspace free from noise and other distractions You must have child care for your young children during work hours, you are not allowed to watch or care for them while on your shift. Equipment Specifications Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks) Speakers MUST work Shift Hiring for 11:30am- 8pm est 10:30am- 7pm cst 9:30am- 6pm pst this also includes Saturday 10am- 6:30pm est 9am- 5:30pm cst 8am- 4:30pm pst This is a remote position. #J-18808-Ljbffr American Behavioral Research Instit