Call Center Representative

Job Description

Job Description

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be the first customer touch point, the beginning of the customer experience, and a representative of the National Floors Direct brand. You will be responsible receiving inbound calls and making outbound calls from customers regarding their needs for new floor-coverings.

Responsibilities:

•    Handling inbound calls and making outbound calls.

•    Engaging with prospective customers regarding their floor covering needs.

•    Passionate about delivering a great customer experience.

•    Making outbound calls from internet generated leads.

•    Providing a positive and informative customer experience.

•    Use internal tools to document all costumer touch points and communications.

•    Availability to work some nights and weekends.

•    Ability to build rapport with customers.

•    Contribute to the achievement of team goals and outcomes.

•    Setting qualified appointments for our Field Sales Representatives.

•    Participate in regular training and development meetings as required.

•    Represent the brand in line with our mission of delivering an amazing customer experience.

Qualifications:

•    2+ years of Call Center, Customer Service, or other customer facing experience.

•    Familiarity with Customer Relationship Management (CRM) software and best practices.

•    Technologically proficient,

•    Excellent listening and communication skills.

•    Must possess a positive, can-do attitude.

Benefits and Compensation:

•    Performance Bonuses

•    100% Paid Training

•    Medical Insurance

•    Dental Insurance

•    Vision Insurance

•    Flexible Schedules

•    Employee Discounts

•    Paid Time Off (PTO)

•    401k

What Our Employees Say About Us?

•    Indeed Employee Reviews: 88%

•    Glassdoor Employee Reviews: 96%

What Our Customers Say About Us?

•    Consumer Affairs Customer Reviews: 90%

•    Trustpilot Customer Reviews: 90%

•    Houzz Customer Reviews: 94%

•    Google Customer Reviews: 94%

How Our Call Center Representatives Are Set Up For Success?

•    Ongoing Training

•    Learning and Development

•    Career Pathing

•    Opportunities for Growth

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.