Membership Development Manager

Job Description

Job Description

The 'Quin House is a multi award-winning modern private social club in Boston’s Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

WHO ARE WE LOOKING FOR?

The Membership Development Manager is a pivotal role in driving membership growth for the club. This position focuses on creating strategic partnerships, developing innovative outreach campaigns, managing administrative tasks, and fostering a vibrant member community that aligns with the club’s mission and values. The ideal candidate will combine exceptional sales acumen with a passion for relationship-building and a deep understanding of luxury market dynamics.

This comprehensive role blends strategic sales efforts, community engagement, administrative tasks, and innovative outreach to drive the club's growth and ensure a vibrant member experience.

• Goal-oriented and results-driven approach.
• Customer-focused with the ability to anticipate and meet member needs.
• Analytical mindset with strong strategic thinking abilities.
• Team-oriented and capable of leading collaborative initiatives.
• Deep understanding of the luxury market and the needs of affluent clientele.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

• Flexibility to work evenings and weekends for networking events, member activities, and outreach initiatives.
• Comfortable working in a fast-paced, high-pressure environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms and frequently ascend and descend multiple flights of stairs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.

ESSENTIAL JOB ELEMENTS

Membership Recruitment and Sales

• Develop and execute targeted strategies to attract high-caliber members aligned with the club’s ethos.
• Identify and cultivate prospective members through research, outreach, and strategic partnerships with organizations, businesses, and community groups.
• Conduct membership presentations, tours, and interviews to prospective members, delivering a compelling value proposition.
• Host and participate in events and networking activities to promote the club and its membership offerings.

Community and Relationship Building

• Build and maintain strong relationships with members to enhance satisfaction and drive retention.
• Network with influential individuals and organizations to generate quality referrals and foster a robust community.
• Collaborate with internal teams to create and support member engagement initiatives, including events, meetups, and mixers.

Marketing and Branding

• Partner with the Marketing team to create and implement compelling campaigns that highlight the club’s unique features.
• Represent the club at industry events, trade shows, and community engagements, upholding its brand identity and values.
• Develop innovative marketing collateral and communication strategies to attract and retain members.

Data Analysis and Reporting

• Monitor membership trends, including recruitment and retention metrics, to inform strategy.
• Prepare regular reports on sales performance, membership growth, and market trends.
• Utilize CRM tools to maintain accurate records of membership data, sales activities, and campaign outcomes.

Strategy and Innovation

• Conduct market research to identify target demographics and trends in the luxury/social club industry.
• Contribute to the continuous improvement of membership processes and offerings.

Administrative Duties

• Maintain and update membership databases, ensuring accuracy and accessibility.
• Handle routine correspondence, inquiries, and follow-ups with members and prospective members.
• Prepare presentations, proposals, and reports for internal and external stakeholders.
• Ensure compliance with organizational policies and regulatory requirements in all operations.

KEY SKILLS & QUALIFICATIONS

• Education: Bachelor’s degree in Business, Marketing, Communications, Hospitality, or a related field.
• Experience: Minimum 5 years of experience in sales, recruiting, business development, or membership management, preferably in luxury hospitality or private club settings.
• Sales Acumen: Proven track record of meeting or exceeding sales targets and revenue goals.
• Interpersonal Skills: Strong relationship-building, networking, and negotiation capabilities.
• Technology: Proficiency in CRM systems and MS Office Suite; data-driven mindset.
• Communication: Exceptional verbal and written communication skills with excellent presentation abilities.