Senior Product Manager | Client Technology

Job Description Summary
Note: This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month in our St Petersburg, FL Corporate Office.

This role is not eligible for Work Visa sponsorship, either currently or in the future.

Job Description

As part of the IT Product Management group, the Sr Product Manager will focus on delivering tools and applications that support advisor-client relationships, specifically focused on the secure client website and mobile app. The associate will have extensive knowledge and skills obtained through education and experience which will be used to identify, analyze, and document complex business requirements and processes using specific extensive input from industry and/or business units. The associate will demonstrate subject matter expertise, the ability to integrate domain knowledge into project work, and an understanding of financial services standards and practices and will serve as the primary point of contact on the most complex or escalated issues. The associate will coordinate projects across multiple departments and business units that have an enterprise impact.

Responsibilities:

• Lead complex, high visibility product initiatives for secure, client facing web and mobile platforms, operating with a high degree of autonomy and accountability while applying rigorous risk awareness and sound judgment.
• Own and maintain product roadmaps and release plans for secure digital platforms, partnering with technology teams to prioritize features, manage dependencies, and ensure consistent delivery across web and mobile channels.
• Works independently on difficult assignments that are broad in nature, requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions.
• Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; conducts benchmarking activities to identify best practices; and recommends changes for improvement.
• Defines project scope and requirements by collecting and analyzing information, interviewing subject matter experts (SMEs), observing operations, and using knowledge of business systems and processes.
• Develops an understanding of the business case behind all projects, including the motivating factors for all stakeholders.
• Develops and maintains release schedules, working with the technology team to prioritize features. Collaborates with other business units and technology teams as necessary for release management.
• Serves as a functional subject matter expert (SME); provides internal consulting services to assigned functional area(s); coordinates activities with other functional areas; and facilitates the implementation of cross-functional business system modules, models, and/or enhancements.
• May serve a dual role as the point of contact for both business users and technical staff to discuss and clarify the interpretation of business requirements to technical specifications.
• Partner with stakeholders such as financial advisors, operations, and legal and compliance to research, analyze and resolve business problems/opportunities.
• Drives/leads efforts to plan and implement change initiatives. This includes developing rollout plans, training IT and operational support areas, and assisting in communications and documentation to support releases.
• Assists in identifying requirements for each phase of testing and develops test plans and scripts, as required.
• Prepares and delivers written and oral presentations to project stakeholders and presents at conferences and events, both one-on-one and in classroom settings.

Skills/Previous Experience:

• Three (3) to five (5) years of experience in defining and documenting business and technical requirements and processes, systems analysis, business process modeling, representing stakeholders on project teams, and problem-solving with large, complex cross-functional systems and processes.
• Direct experience managing client-facing websites and/or mobile apps with high visibility.
• Champion voice of the customer through user research, usability testing, journey mapping, and personas.
• Proven decision-making using qualitative and quantitative data.
• Financial Services industry experience is preferred.

Knowledge of the following highly preferred to required:

• Business planning and analysis-with a demonstrated ability to develop a product strategy and deliver detailed business requirements based on that strategy.
• Concepts of risk management, issue tracking, change management, and requirements gathering.
• Information technology support and technical documentation.
• Clarifying system interface requirements and relationships.
• User acceptance testing principles, with the ability to develop test plans and scripts.
• Project planning and reporting and coordinating project activities across organizational lines. Understanding of project management methodologies and fundamentals of the software development lifecycle.
• Some travel may be required.

Skill in:

• Communicating system interface requirements and relationships.
• Creating and interpreting process maps and flowcharts.
• Interpreting client input, clarifying issues, and developing solutions.
• Preparing various reports, summaries, surveys, and written recommendations.
• Project planning and reporting and coordinating project activities across organizational lines.
• Preparing and delivering written and oral presentations.

Ability to:

• Facilitate information-gathering sessions, ensuring that all viewpoints, ideas, and problems are included in the project specifications.
• Incorporate needs, wants, and goals from different business unit perspectives into project specifications.
• Attend to detail while maintaining a big-picture orientation.
• Ensure that all project activities have a focus on quality and adhere to any identified best practices.
• Perceive information, linkages, and trends to apply this knowledge to assignments.
• Solve problems with large, complex, cross-functional systems and processes.
• Organize and prioritize multiple tasks and meet deadlines.
• Establish and maintain effective working relationships at all levels of the organization, including negotiating resources.
• Incite enthusiasm, influence, and motivate individuals and project teams without organizational authority.
• Provide a high level of customer service.
• Communicate effectively, both orally and in writing, with all organizational levels.

Licenses/Certifications:

• None required.

Education
Bachelor's: Business Administration, Bachelor's: Computer and Information Science, High School (HS) (Required)

Work Experience
General Experience - 6 to 10 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.


We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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