Technical Services Engineer

Technical Services Engineer

Seeking a professional, innovative and detailed individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with our customers.

Ideal Candidate:

• Demonstrated customer satisfaction by providing top quality customer service problem solving to current and potential customers and by providing technical support to the Sales team

• Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)

• Able to manage their time effectively while working remotely on multiple demands

Key Responsibilities:

• Help customers apply companies products through visits, demonstrations, training courses and telephone contact

• Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team.

• In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.

• Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements

• Assist in the preparation and presentation of successful proposals for companies products, services and systems

• Be a secondary customer contact on primarily technical matters

• Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving company's products, both on-site and from companies offices

• Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.

• Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers

• Provide support for companies marketing, sales, application engineering and development activities

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations

• Develop and maintain an expert level of knowledge about companies products and solutions for electric power system protection and automation

• Complete assigned work within agreed schedule and budget to a high level of quality

• Assume Project Management role on assigned projects

• Fulfil supervisory duties as assigned

Qualifications & Preferred Technical Skills:

• B.S. in Electrical Engineering is mandatory

• 5-10 years' experience working with relays and recorders

• Working knowledge of electric power systems and practices and philosophies

• Working knowledge of protective relay application at utility or engineering firm and industry practices

• Experience with EMTP, load flow and short circuit studies

• Passion for our customers to see them and succeed

• Excellent technical training, speaking and writing skills

• Ability to work cooperatively in a team environment

• Very strong computer and business software skills

• Exceptional organization and "get it done" skills