Financial Advocate (Uptown)

Financial Advocate

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted twelve years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

• Competitive Compensation
• Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
• Paid Vacation, Wellness, Sick Time, and more

Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We have open Financial Advocate positions with the initial salary of $17.00 to $19.81/hour, with consideration for skills and experience plus incentives. Financial Advocates have the opportunity to grow within the organization to the position that becomes their passion.

SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our member's and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

PRIMARY FUNCTIONS: The Financial Advocate is responsible for providing exceptional member service by having genuine and positive interactions with our members in order to not only handle routine transactions but also assess best products and services to put them in a better financial situation. This role involves accurately processing transactions, maintaining cash integrity, and promoting the credit union's products and services. The financial advocate serves as a front-line representative, ensuring a positive member experience in a fast-paced product and service promoting environment. The Financial Advocate will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve.

As an E.P.I.I.C. Team Member of OnPath FCU, you will play a vital role of delivering the member experience every day to over 90,000 members! Making a difference in peoples' lives is just the start as you will be entrusted with the knowledge of how to help them with their finances while contributing back to the community you live in.

KEY AREAS OF RESPONSIBILITY:

• Greets and assists every member with a friendly, positive, and professional demeanor.
• Possesses a genuine passion for helping people.
• Accurately process deposits, withdrawals, transfers, loan payments, and other transactions.
• Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products.
• Conduct consultative conversations with our members in order to cross-sell opportunities such as checking accounts, personal and auto loans, credit cards, refinances, debt consolidation loans and refer mortgage and commercial loans to the appropriate departments.
• Able to effectively communicate information on credit union products and services and meet or exceed referral and sales goals set by the branch.
• Able to understand and interpret credit reports in order to offer the best solutions to our members.
• Able to efficiently process loan documents.
• Assist with branch opening and closing procedures as needed.
• Prepares currency and coin for shipment.
• Verifies cash drawers/currency shipments/vault totals.
• Support branch operations by performing administrative tasks and maintaining a clean and organized work environment.
• Participate in training sessions and team meetings to stay informed about policies and procedures.
• Adhere to all credit union policies, procedures, and regulatory requirements.
• Follow security procedures to protect against fraud and ensure member confidentiality.
• Report any suspicious activity or potential security breaches to management.
• Completes all other duties as assigned.

EXPERIENCE -Up to 6 months of similar or related experience, including preparatory experience.

-Experience in a sales and/or customer service environment.

EDUCATION AND LICENSES -High school education or GED

INTERPERSONAL SKILLS -Professional, courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.

OTHER SKILLS -Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required.

ADA PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds.

WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

DISCLAIMERS Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OnPath FCU is an Equal Opportunity Employer/Disability/Veteran