Customer Care Representative (CCR)

Job Description

Job Description

Are you ready to join our award winning highly successful family?

Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: family, care and grow

Mission: we enrich lives through trust in the trades. 

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. 

What You’ll Do  

As a Customer Care Representative

• Taking inbound calls for current and new customers
• Making outbound calls to current customers with service plans
• Schedule appointments for incoming service calls
• Schedule maintenance appointments for WireNut Home Service service plan members
• Pitch and sell memberships to non-members

Basic Requirements (Required Skills/ Experience):

• Customer service experience
• Phone skills
• Scheduling skills
• Ability to pass a background check and drug screening
• Outgoing personality
• Adaptability to constantly changing business needs and additional responsibilities

 

Compensation: Averaging $21.00 - 27.00/hour (base starting at $21.00/hour)

Compensation based on performance measured in metrics on weekly scorecards

Benefits: 

• Competitive Compensation – Paid Weekly 
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plans
• Paid Holidays (Office Closed)
• Life Insurance 
• Legal Shield
• Disability 

Perks: 

• Provided Uniforms and WireNut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time M-F shift of 9am-6pm

Must be able to work one Saturday per month. Saturday shift of 8am-4:30pm