Service Advisor

Now Hiring: Service WriterJoin a Team Where Customer Service Meets Automotive Knowledge!Position Overview:We are seeking a dependable and customer-focused Service Writer to serve as the main point of contact between customers and the service department. This individual will help coordinate service appointments, communicate repair needs, and ensure a smooth experience from start to finish.Key Responsibilities:As a Service Writer, you will play an important role in ensuring excellent customer service and efficient service department operations. Duties include:Greeting customers and understanding their service needsScheduling appointments and coordinating daily service workflowDocumenting customer concerns and service requests accuratelyCommunicating repair recommendations, estimated costs, and completion timelinesActing as the primary liaison between customers and techniciansProviding customers with updates on repair progress, delays, and changesPreparing and reviewing service estimates and invoicesAddressing customer questions and resolving complaints professionallyQualifications:1–3 years of customer service or service advising experienceBasic knowledge of mechanical operations or service proceduresComfortable using computers and service management softwareStrong communication and interpersonal skillsExcellent customer service and problem-solving abilitiesAbility to multitask and work efficiently in a fast-paced environmentWhy Work with Express Employment – Brookfield?We are a locally owned and operated staffing firm, proudly serving the Brookfield area since 2006. With over 50 years of combined staffing experience, our team places over 1,000 workers annually across 150+ companies.We're dedicated to helping good people find great jobs!Express Associate Benefits:Weekly Pay (with overtime after 40 hrs/week)Medical, Dental, and Vision Insurance401(k) Retirement Savings PlanIL Paid Leave AccrualLife Insurance & Short-Term DisabilityDirect Deposit or Free Payroll Card