SERVICE ADVISOR

Service Advisor - AutomotivePut your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service - someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.Job ResponsibilitiesAttitude is everything - greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefitsPay range for this position: $60,000 - $95,000/yr (Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education)Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life InsurancePaid Maternity LeavePTO after 90 days of employmentVacation up to three weeks depending upon years of service401k retirement account with annual lucrative employer matchAncillary supplemental products availableAboutThe Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence.The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.