Service Advisor

Entry Level Service AdvisorHawk Ford of Saint Charles is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. We are looking to hire an Entry Level Service Advisor at our Dealership!Hawk Ford of Saint Charles has a unique opportunity. As a Service Advisor, you will recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast-paced environment.Job Responsibilities:Consult and interpret customer needs for the techniciansUtilize exemplary customer service and sales skills to drive salesServe as the primary point of contact for all automotive service and repair mattersUnderstand customers’ problems and arrange for appropriate servicePrioritize required services, and offer optionsSet and manage the expectations of the service delivery for both the customers and techniciansContinuously keep the customer updated on repair needs and completion timesJob Requirements:Dealership Service Advisor experience is preferred.CDK proficiency preferredExemplary customer service skills and sales skills are a mustPhenomenal follow-up skillsAble to work in a high volume environment and multi-taskHigh energy and positive attitudeProfessional personal appearanceTime management skills neededMust be organizedBenefits:401(k) Employer matchDental insuranceEmployee discountFlexible scheduleHealth insuranceHealth savings accountLife insurance (paid by employer)Paid VacationPaid Personal DaysPaid HolidaysReferral programVision insuranceEmployment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.