Manager - Digital Product Management, Acquisition Foundations

We are looking for a strategic and skilled Product Manager to join the Digital Acquisitions organization. This role will be responsible for crafting and executing on the digital strategy of applying for an American Express product. The successful candidate will have experience as a product manager building digital web and native mobile applications in an enterprise environment. This person will be expected to become an expert in the digital application experience and identify opportunities to enhance and modernize the user journeys while reducing duplicative experiences. The ultimate objective is to create a more consistent experience for our users while reducing technical overhead.

A key aspect of this role will be playing an active role in compliance and regulatory initiatives, ensuring our digital experiences meet applicable regulatory requirements and accessibility standards.

What we are looking for:
• A strong product mindset with demonstrated ability to think end-to-end and advocate for users and customers
• A digital expert with focus on the user and accessible design standards
• An independent and strategic thinker who can connect long-term vision with near-term execution and measurable outcomes
• Proven product management experience in an Agile environment, working closely with scrum and cross-functional teams
• Excellent communication and collaboration skills, including the ability to simplify complex concepts, influence stakeholders, and align teams around shared goals
• Experience working in a regulated environment, with knowledge of compliance, controls, data governance, and integrity processes, is a plus

Responsibilities

You will be responsible for:
• Leading mission-critical initiatives aimed at reducing user friction, increasing automation and approval rates, and modernizing the digital ecosystem
• Defining and evolving the product vision, strategy, and goals for the digital acquisition team
• Improving efficiency, scalability, and time-to-market by optimizing and enhancing platform capabilities
• Building in a scalable, reusable, and accessible way.
• Developing and maintaining outcome-driven product roadmaps that align to enterprise priorities and customer needs
• Owning the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions
• Building strong partnerships with stakeholders across Design, Engineering, other Product teams, Marketing, Analytics, and Risk
• Monitoring product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes

Qualifications

Qualifications:
• 3-5 years of experience in Product Management (preferred experience in Digital web & native mobile applications)
• Nice to have background in front-end engineering and/or design
• Preferred background working on design systems and/or component libraries

• Working knowledge of agentic AI concepts and hands-on experience with prototyping tools
• Ability to work cross-functionally with stakeholders and teams
• Enthusiasm and passion for great products and demonstrated customer focus.
• Ability to take a collaborative approach to operate in a matrixed environment.
• Sense of urgency and enthusiasm in developing a best-in-class products
• Proactive – you find a way to solve problems regardless of how unclear they initially appear

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​