Mainframe Production Support
ManpowerGroup Global, Inc.
Job Title Mainframe Production Support (AZ) Location Chandler, AZ. HYBRID (3 days onsite per week) Duration 18 Months contract Shift Flexible 8-hour shift within 6:00 AM – 6:00 PM PST What's the Job? Provide Level 2/3 production support for critical mainframe applications including Automated Credit, Rewards, and Credit Card Hub systems. Monitor production systems to ensure stability, performance, and uptime. Analyze and troubleshoot failed mainframe jobs using JCL and other tools. Perform root cause analysis and support ad hoc job executions to resolve issues promptly. Collaborate with offshore teams for seamless 24‑hour support and incident resolution. What's Needed? Minimum of 5+ years of experience in Mainframe Production Support or related field. Hands‑on experience with Mainframe applications, including JCL, COBOL, CICS, DB2, CA7, and IDCAMS. Proficiency with Mainview, File Manager, File Analyzer, EZTRIEV, and ticketing/documentation tools such as ServiceNow, JIRA, or Confluence. Ability to work effectively in a high‑volume, production‑critical environment. Strong communication skills and the ability to coordinate with offshore teams in a follow‑the‑sun support model. What's in it for me? Opportunity to work in a specialized, niche environment supporting critical financial applications. Engagement with a collaborative and diverse team committed to excellence. Flexible shift options within a standard 8‑hour workday. Chance to develop and refine your mainframe support skills in a dynamic setting. Potential for career growth within a global organization. #J-18808-Ljbffr
Vacancy posted 1 day ago
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