Business Development Representative

Job Description

Job Description

Are you energetic, goal-driven, and ready to launch your career in sales? City Wide Facility Solutions is hiring a Business Development Representative (BDR) to help our franchise owners grow their businesses. In this role, you’ll be the engine that fills the top of our sales funnel—researching prospects, making outbound connections, and setting up qualified appointments for our franchise sales teams.

You’ll connect with decision-makers, learn to master outbound outreach, and play a crucial part in driving business growth across 20+ facility service lines.

What You’ll Do

• Research and identify businesses in assigned franchise markets that could benefit from City Wide’s services.
• Execute 100+ high-quality outbound activities (calls, emails, LinkedIn messages) each day to build interest and schedule qualified appointments.
• Schedule, confirm, and document appointments, creating a seamless handoff to franchise sales executives.
• Maintain accurate and detailed CRM records of all outreach efforts and communications.
• Collaborate regularly with franchise owners to review progress, refine outreach strategies, and deliver consistent messaging.
• Provide valuable insights to leadership on prospect feedback, objections, and market trends.

What Success Looks Like

• 100+ daily outbound activities with quality conversations
• 20 qualified appointments scheduled per month
• 100% of required activity tracked accurately in CRM

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in outbound, inside, or sales development roles (B2B or franchise experience a plus).
• Excellent phone presence, written communication, and ability to build rapport quickly.
• High comfort level with outbound prospecting and achieving activity goals.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or Dynamics preferred.
• Highly organized, detail-oriented, and self-motivated with strong follow-up skills.
• A growth mindset and desire to advance into customer-facing or sales roles.

Benefits

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at

City Wide is an Equal Opportunity Employer.