Tier 3 Escalation Support Specialist
A Medium Corporation
Gopuff is seeking a Support Specialist (Tier 3) to resolve the organization’s most complex issues across Customer, Driver, and Acquisition Support. You will own escalations, conduct investigations, coordinate with internal teams, and ensure clear resolutions for customers and drivers. As part of the Tier 3 team, you will take end-to-end ownership of issues, applying sound judgment when policies do not address the situation and collaborating with leadership for sensitive cases. #J-18808-Ljbffr Medium
$90k - $100k
...ecosystem. Your Role We’re seeking a Tier 2 Support Specialist to join our Super Awesome Support team... ...through phone, e‑mail, and live chat Handle escalated cases by working cross‑functionally... ...closely with Support tier 1 and 3 to troubleshoot and resolve issues Work...SuggestedCasual workWork at officeWorldwideFlexible hours- Koniag IT Systems, LLC is seeking an ICAM Service Desk Lead with a Secret clearance to oversee Tier 2/3 ICAM support for a DoD program. The role is remote and requires strong leadership, incident management, and vendor coordination to deliver service excellence. You will...SuggestedRemote job
- MaziCTools is seeking a part-time Tier 1 Customer Support contractor to provide remote service to clients in online leadership development programs... ...excellent service quality. The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and...SuggestedRemote jobPart timeFor contractors
- Odaseva, a leader in Salesforce data security, is seeking a Tier 2 Support Specialist to join our Super Awesome Support team in a hybrid role.... ...issues, and collaborate with R&D, Product, and CSM to resolve escalations while maintaining regular ticket updates. The role rewards...Suggested
- Gulf Winds International, Inc. is seeking an IT Support Specialist to act as the frontline for internal IT issues, owning tickets from triage to resolution. You will work in a hybrid setup under the Director of IT, supporting end-user devices, M365 services, and network...Suggested
- Vertech is seeking an INCS Support Specialist I to join a 24/7/365 industrial security... ...team. The role focuses on Tier 1 troubleshooting for ICS/OT, incident intake, and escalation within manufacturing... ...ongoing collaboration with Level 2/3 engineers. A strong customer-...Shift work
- Join Gopuff as a Support Specialist where you will be responsible for resolving the organization’s most complex... ...and Acquisition Support. As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced...Full time
- Odaseva, a leading data security platform for Salesforce, seeks a Tier 2 Support Specialist to join our Super Awesome Support team. You will provide world-class service to customers, handle inquiries, technical issues, and suggestions, and help create a memorable customer...
- ...Management, Inc. is seeking a T2 Resident Support professional for a remote, full-time... ...triaging, and resolving resident issues, escalating systemic problems, and delivering a superior... ...general issues or feature requests to Tier 3 support. The role emphasizes improving...Remote jobFull time
- Hypori, Inc. is looking for a SkillBridge participant to join their Customer Support team in a remote role. This position offers hands-on training in Tier 1 support using ServiceNow and Zendesk, along with learning AWS concepts relevant to troubleshooting. You'll be involved...Remote job
$27.02 per hour
...level employees). The Payroll Admin Specialist provides Tier Two level support for payroll related issue... ...Respond to employee inquiries and escalations regarding payroll issues through the... ...EDUCATION Required None Substitutions 3 years of related and progressive experience...For contractorsWork at officeLocal area$80k - $90k
...looking for Field Services & Support (FSS) Specialist for Amer Sports’ office in... ...deployment solutions and handling escalations from the Global Service Desk... ...support team. Provides tier 2 support on 3CX PBX and... ...will also be considered. ~3-4 years’ experience in a PC...Full timeCasual workWork at officeLocal areaRemote workWeekend work$131.04k - $210k
...AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely... ...API debugging, preferably in a second tier, escalated, or priority support team Are familiar... ...on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal...Contract workWork at officeVisa sponsorshipFlexible hours$65k - $70k
...Position Summary The IT Help Desk Support Specialist to serve as the primary point... ..., and warehouse. This is a tier-1/2 support role focused on... .... Requirements Experience 2-3 years of help desk or desktop... ...ticket lifecycle, SLAs, and escalation processes. Remote support tools...Full timeSeasonal workRemote workFlexible hours- ...worldwide. And we’re growing our support team to ensure we can... ...looking for a Consumer Support Specialist who comes in with strong foundations... ...speed and accuracy Handle escalations from our AI support layer... ...how to communicate them ~1-3 years in customer support,...Full timeWorldwide
$18 - $20 per hour
...Peer Support Specialist 988 Atlantic/Cape/Cumberland - Northfield, NJ 08225 Overview Salary... ...The Program aims to provide crisis de-escalation without use of law enforcement unless necessary... ...has the following benefits: ~3.2 weeks of Paid Time Off during the first...Hourly payFull timeShift work$25 - $30 per hour
...looking to hire an in‑house, IT Support Specialist. In this role, you’ll be... ...Resolve daily ticket requests for tier 1 and 2 technical issues.... ...communication between end users and escalation for higher profile issues.... ...least 40 lbs. Must Haves 1-3 years’ experience in...Hourly payTemporary workWork at officeLocal areaImmediate startRemote workWorldwide- NetCov is looking for a Service Desk Specialist II in New York to provide Tier 2 support, resolving technical issues across various platforms. The ideal candidate will manage client IT systems, support documentation, and maintain high customer satisfaction. This full-time...Full time
$45k
...is looking for a hands‑on IT Support Specialist II to support and maintain the... ...client sites: you'll resolve escalated support tickets, help... ...the escalation point for our Tier 1 team and a trusted technical... ...Requirements Required Qualifications 2-3 years of IT support...Work at officeLocal areaRemote work- Job Title: IT Support Specialist Department: Information Technology Location: Houston Position Type... ...The right candidate will have a strong Tier 2/3 support background and will be... ...throughout the lifecycle of their tickets Escalate issues to the Director of IT or appropriate...Full timeWork at officeRemote work
- ...Description Job Description Hazen and Sawyer is seeking a Tier 1 IT Support Specialist to join our Information Technology team. Candidates are... ...Specialist and beyond, then Hazen should be an option. Hybrid (3 days in office; 2 days remote) Why Hazen and Sawyer:...Temporary workWork at officeImmediate startRemote workFlexible hours
- Codeable is seeking a Support Operations Specialist for a temporary, on-demand role designed to cover a 3-month sabbatical leave and provide essential support during short-notice coverage gaps beyond that fixed time period. This position focuses on second-level service...Remote jobContract workTemporary work
- Overview Production Support & QA Specialist role with Agile Resources, Inc. on a 1+ year contract... ...Support & Operations Provide Tier 2 / Tier 3 production support for critical applications... ...rapid issue resolution Act as an escalation point for complex incidents, performing...Contract workRemote work
- ...Consumer Support Specialist We are building AI to simulate the world through merging art and... ...plans with speed and accuracy Handle escalations from our AI support layer with sharp judgement... ...and know how to communicate them ~1-3 years in customer support, operations,...Remote workWorldwide
$260k - $370k
...’s next.We recently launched a new ad-supported tier to offer our members more choice in how... ...are seeking a Senior Product Support Specialist to own the knowledge architecture and... ...for accurate agent knowledge.Analyze escalation and ticket patterns to identify knowledge...Hourly payFull timeImmediate startFlexible hours$300k - $350k
...The Head of Application Support will play a crucial role in defining and executing our... ...operations in financial services, with 3+ years in a management role.Proven experience... ...incidents and requests, defining SLA tiers and escalation paths. Oversee first-line support operations...- Ops Support Specialist - C04 - Chennai / Pune Apply (opens in new window) Job Req Id: 26936343 Location... ...behavior, conduct and business practices, and escalating, managing and reporting issues with transparency. Qualifications: 0-3 years relevant experience in Banking...Full time
$70k - $100k
Fora Travel is looking for a Support Operations Specialist to join their team in New York City. The role involves delivering high... ...-touch support to Fora X Advisors and managing escalations. The ideal candidate should have 3-5 years of experience in customer support,...$50k - $60k
...world‑class implementation and support is unsurpassed. Based in... ...simultaneously. The Application Support Specialist I position plays a key role... ...on open issues to ensure escalation and eventual resolution... ...Deadline to apply is at least 3 days after the posting date...Full timeWork experience placementImmediate startRemote workFlexible hours- ...´t meet this requirement. As Systems Support Specialist in our New York office, you're the sole... ...sharing knowledge across the team, and escalating critical issues with sound judgment. Provide... ...that senior leadership expects. 3+ years of PC troubleshooting experience...Work at officeImmediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tier 3 Escalation Support Specialist. Be the first to apply!
- application support associate New York, NY
- sales support representative New York, NY
- operations support agent New York, NY
- peer support specialist New York, NY
- trade support associate New York, NY
- recruiting support specialist New York, NY
- vendor support specialist New York, NY
- support services associate New York, NY
- community support specialist New York, NY
- administrative support specialist New York, NY


