Customer Support Representative
CurbWaste
Customer Support Representative
This is an amazing opportunity for a Customer Support Representative to join our Customer Support Team. In this role, you will get to work directly with our founding team to establish the foundations for a strong Support team, which will be one of the platform's distinguishing features.
CurbWaste is on a mission: to modernize the waste and recycling industry. We're a venture backed company with 150+ customers using CurbWaste's all in one solution to transform their businesses. We have a lot more to do, becoming the system of record to one of the most critical industries in the world and support the hard-working people of the waste industry.
Our customers love us almost as much as we love them (with a proud NPS score of 80+!).
We were recently honored as the SMB Tech Top 50 and continue to push boundaries as the up-and-coming solution for waste haulers around the US.
We're looking for big thinkers and humble warriors.
The core values we live by:
- Serve our customers, serve our industry
- Be infinitely curious
- Resourcefulness over resources
- Win as a team, learn as a team
- Do the 1% more
What You Will Do
In this role you will be the first point of contact for our customers post go-live. You will help troubleshoot any technical issues and answer questions on product use. You'll get to work collaboratively with peers in the Engineering, Product, and Account Management teams to provide the best outcomes in a timely manner for our customers. Tactical responsibilities include:
- Supporting our customers through email, chat and phones with product guidance and technical troubleshooting
- Using a professional and empathetic tone to communicate clear and accurate information
- Maintaining post-sale rapport with a dedicated and passionate customer group
- Documenting and following up on escalated technical issues with Engineering teams
- Being the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholders
- Communicating the customer's perspective and trends to Product and Development teams for feature improvements/fixes
- Leveraging AI tools and Support experience to improve Support team operational efficiency and response quality
Vacancy posted 10 hours ago
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