Customer Service Supervisor/Human Resources Recruitment Coordinator

Customer Service Supervisor/HR Designee

Office location in Dalton, GA. The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

Responsibilities include:

• Understanding and ensuring adherence to the agreed plan of care for each client in your caseload
• Facilitating communication and serving as a liaison between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitoring and escalating changes in client's plan of care, services or condition
• Ensuring proper documentation and record-keeping for agency payers
• Coordinating schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Providing consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Providing HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processing and reviewing employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinating or supporting new hire on-boarding as well as employee exit meetings
• Assisting with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinating Personnel Action Forms (PAF) for assigned service site(s)
• Ensuring compliance with federal, state, and local employment laws and regulations
• Monitoring ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Other duties as assigned

Qualifications include:

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• Excellent customer service skills and experience working with the public in a friendly and professional manner
• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• Minimal travel may be required

Salary Range: USD $16.00 - $18.00 / Hour