Senior Program Manager - Fibre Order Based Drops

Description Join our team and what we'll accomplish together We are seeking a goal-oriented and dynamic Senior Program Manager to join our Fibre Order Based Drops (OBD) team. Working alongside the Fibre Build team, we're expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing our world-leading networks to new customers across the country. We embrace an engaged, operationally focused culture where curiosity and collaboration thrive. You'll work alongside a skilled, customer-focused team, taking ownership of our post-build OBD program with a primary focus on continuous improvement and innovation — all while driving an exceptional customer experience and delivering first attempt success. What you'll do Own end-to-end delivery of the Order Based Drops (OBD) program across partner streams, ensuring milestones are met and commitments are upheld Track and monitor execution progress against first attempt success metrics, identifying risks early and taking action to keep performance on track Review and resolve escalations related to customer service issues, translating lessons learned into concrete process improvements with cross-functional stakeholders Build and maintain dashboards and reporting tools to track program health, analyze trends and present data-driven insights and recommendations to leadership Establish and lead new business processes and innovations that improve cycle time, budget reliability and team engagement Communicate program progress and manage stakeholder expectations across all levels of the organization, translating complexity into clarity and inspiring action. Qualifications What you bring Bachelor's degree in Business, Computer Science, Engineering or equivalent relevant experience More than 5 years of experience managing complex programs or leading cross‑functional teams Demonstrated ability to manage partner and vendor relationships effectively Proven experience navigating ambiguous requirements and translating them into clear, actionable outcomes Strong problem-solving, negotiation and analytical skills with a keen attention to detail Excellent communication and stakeholder engagement skills — able to translate complex technical concepts into clear, accessible language for audiences at all levels Experience leading change management initiatives, bringing stakeholders along the journey while maintaining momentum Ability to thrive in a fast‑paced, complex environment with a strong focus on delivering an exceptional customer experience Great-to-haves Project Management certification (PMP, Agile or equivalent) and experience with tools such as Outcome, JIRA, DOMO, MyWorld or Appian Knowledge of the Canadian telecommunications market, regulatory environment and experience managing telecommunications infrastructure and/or fibre build programs Bilingual in French and English #J-18808-Ljbffr Israelvcforum