Senior Director, Customer Success — AI-Driven Growth Leader
$179.3k - $315.3kGenesys Cloud Services, Inc.
Genesys Cloud Services, Inc. is looking for a Sr. Director of Customer Success Management in Boston, MA. This role involves leading a team of Customer Success Managers to enhance customer relations and retention. The ideal candidate will have over 10 years of experience in SaaS, focusing on growth strategies and customer advocacy. The position offers a competitive salary between $179,300.00 and $315,300.00, along with various benefits including medical and dental insurance, flexible work options, and a 401(k) matching program. #J-18808-Ljbffr Genesys Cloud Services, Inc.
- ...role. You will lead a small team and coordinate with Sales, Customer Success, Product, and Operations to scale onboarding and onboarding... ...experiences for strategic customers pre- and post-sale. You’ll design AI-driven onboarding playbooks, automate workflows, and accelerate...Senior
- Genesys Cloud Services, Inc. in Boston, MA, United States, seeks a Senior Customer Success Manager to lead high-visibility programs that drive adoption, retention and growth for a focused portfolio of customers. You will partner with leadership to operationalize strategic...Senior
- Genesys Cloud Services, Inc. is seeking a Customer Success leadership role focused on driving customer satisfaction and long-term growth. The ideal candidate will lead a team of Customer Success Managers to deliver measurable outcomes and ensure value realization throughout...SeniorRemote jobFlexible hours
- Assent, based in Boston, is looking for a Senior Product Manager to lead product strategy within their high-growth B2B SaaS platform. This role involves managing product... ...management experience along with capabilities in AI and data analysis, aiming to impact not just...Senior
- Novartis Group Companies is hiring an Associate Director in Data Science located in Cambridge, MA. This role requires a leader to advance data-driven drug development by leveraging advanced analytics and machine learning. Responsibilities include developing hybrid modelling...Senior
- ...leading product design company in Needham, Massachusetts is looking for a Senior Manager, CX Analytics. This role will spearhead data initiatives and develop scalable, AI-driven analytics to enhance customer experience operations. The ideal candidate has proven expertise in...Senior
- A leading clinical development firm is seeking a Senior Director of Business Development to cultivate strategic partnerships and lead enterprise... ...engagements. You will be responsible for driving account growth and ensuring client satisfaction while working closely with...Senior
- Dynatrace LLC is searching for a visionary Senior Director to lead our global Customer Education function. This strategic... ...customer learning and ensuring successful platform adoption across complex enterprises. You will define AI-driven education strategies and build...Senior
- ...7 years of experience in analytics or data engineering and a strong AI focus. Responsibilities include developing executive dashboards, maintaining business logic standards, and implementing AI-driven efficiencies. The position offers a hybrid working arrangement with...Senior
$150k
...retrofitted to our customers' vehicles. This... ...processed through our AI-powered cloud... ...working directly with leaders at top cities and... ...fast-moving, high-growth team that believes... ...Marketing, and Customer Success to turn wins into... ..., you'll join a driven and supportive...SeniorWork at officeImmediate startFlexible hours- A leading tech company is seeking a Senior Engineering Manager to lead the Customer Agent team in Boston, MA. This role involves owning the team's mission... ...with cross-functional teams, and ensuring the success of AI-driven solutions for customer engagement. Candidates...Senior
- BairesDev seeks a Senior Copywriter to lead its copywriting function in a strategic, AI-augmented role. You will drive revenue from... ...writers, and partner with growth marketers and engineers to scale... ...ensuring consistent, high-quality customer-facing content across channels...SeniorRemote job
- Adaptive in Boston is seeking a Customer Success Manager to own onboarding, drive adoption, and grow each account with AI agents for construction accounting. You’ll configure agents... ...relationships, strategic reviews, and data-driven retention, with collaboration across Sales...Work at office
- ...Proton is building the AI infrastructure for wholesale... ...their time deepening customer relationships, not... ...every quarter. This is a senior IC role. You’ll write the... ...pipelines, signal-driven plays, and lead scoring... ...Incredible training and career growth opportunities A...SeniorWeekend work
- # Sr Director, Customer Education Portfolio## **Your... ...seeking a visionary Senior Director with a... ...define and execute an AI-driven education and... ...to retention and growth. Partnering... ...cross-functional leaders, you will deliver... ...functionally with Customer Success, Product, GTM,...SeniorRelocationFlexible hours
- Freshworks is seeking a Customer Success Lead in Boston to manage and grow relationships with key Mid-Market and Enterprise customers. This senior role focuses on driving customer retention and product adoption across a portfolio of accounts. You’ll serve as a trusted...Senior
$124k - $171k
...Senior Account Executive, Strategic Growth Chicago; MA Boston; New York, New... ...search built on proven AI, AlphaSense... ...decisions through AI-driven market intelligence... ...over 6,000 enterprise customers, including a majority... ...growth and future success. Who You Are...SeniorCasual workLocal area$155k - $170k
Skillsoft Corporation in New Hampshire is seeking a Sr. Customer Advocacy Manager to lead the advocacy program that turns customer success into powerful storytelling assets for the organization. This role involves close collaboration with Sales, Marketing, and Customer...Senior- Nexthink is seeking a strategic marketing leader to oversee its global digital marketing and... ..., to drive engagement and sales pipeline growth. The ideal candidate will own the strategy... ...execution of digital campaigns, leveraging AI for marketing workflows and optimization....
- ...institutions to put customers at the center of... ...decision. Our AI-first platform transforms... ..., profitable growth. Curinos... ...Consultative, insight-driven communicator who... ...challenges What Success Looks Like In this... ...to operate as a senior commercial leader: trusted by clients...Part timeWork at officeWork from homeFlexible hours
- Mastercard is hiring a Senior Managing Consultant for Services Business Development in Boston, Massachusetts. This role focuses on driving revenue growth through sales enablement initiatives and leveraging AI technology to improve team productivity. The ideal candidate...Senior
- ...Nexthink is the leader in digital employee... ...its more than 1,300 customers to provide better digital... ...: becoming an AI-native company and... ...role is to support growth and customer retention... ...to the Customer Success Team are: (i) Customer... ...comfortably with senior leaders. ~ Organized...SeniorWork at officeImmediate startRemote workWorldwideFlexible hours
- Constant Contact is seeking a Senior Product Manager to lead our mobile app strategy... ...the product roadmap, utilizing AI to enhance customer experiences, and collaborating with cross... ...Our culture champions diversity and career growth. #J-18808-Ljbffr Constant-ContactSenior
- ...Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni... ...the value of their data in the age of AI. Summary of Role: The... ...CSM plays a critical role in identifying growth opportunities, mitigating risk, and...SeniorFor contractorsWork at officeRemote workFlexible hours
- Flexcar is seeking a Senior Product Manager to lead product initiatives in Boston. This role requires someone with... ...in product management, comfortable producing data-driven results through collaboration. The successful candidate will drive high-impact projects and...SeniorFlexible hours
- A leading marketing technology firm in Boston is seeking a Senior Client Success Manager to ensure the success and growth of a portfolio of strategic customers. This role requires driving revenue retention via renewals and expansions, aligning customer objectives with...Senior
- A leading financial institution is seeking a Senior Product Manager focused on growth strategies and technical SEO. The role involves using data and insights... ...compensation, designed for individuals passionate about innovation and customer experience. #J-18808-Ljbffr Capital OneSeniorRemote work
$122.7k - $317.2k
A global professional services leader is seeking a Strategy expert in Telecommunications to drive client engagement and redefine strategies using AI insights. With over 8 years' experience, you'll lead transformative projects and inspire teams while shaping the future of...Senior- ...LinearB is a Leader in the inaugural... ...improve their AI Leverage, Predictability... ...an Enterprise Customer Success Manager who... ...retention, growth, and advocacy across... ...advisor to senior engineering leadership (VP/Director level). Facilitate... ..., data-driven best practices...
- ...Description Gryphon AI empowers marketing, customer service, and sales... ...meaningful revenue growth, an enhanced... ...: The Customer Success Manager (CSM) is responsible... ...to scalable, data-driven success strategies.... ...conversations with billing leaders, operators, and...Contract workImmediate start
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