Senior Customer Success Lead — AI Adoption & Programs
Genesys Cloud Services, Inc.
Genesys Cloud Services, Inc. in Boston, MA, United States, seeks a Senior Customer Success Manager to lead high-visibility programs that drive adoption, retention and growth for a focused portfolio of customers. You will partner with leadership to operationalize strategic initiatives, measure outcomes, and align cross-functional teams. The role combines strategy, data and execution to scale customer success across the organization. #J-18808-Ljbffr Genesys Cloud Services, Inc.
- Lumafield seeks a senior customer success leader to own strategic relationships with defense programs and civilian engineering customers. You will coordinate across Application... ..., Product, and Finance to drive deployment, adoption, and ROI. Requires a track record in...Suggested
$97.5k - $209.5k
...aspect of a technical program, aligning to the... ...when appropriate. Leads technical program... ...collaboration for customer success within Oracle... ...communicating to senior team members to assess... ...and drive adoption. ProcessEfficiency... ...saving care. And with AI embedded across...SuggestedTemporary workImmediate startFlexible hoursShift work- Freshworks is seeking a Customer Success Lead in Boston to manage and grow relationships with key Mid-Market and Enterprise customers. This senior role focuses on driving customer retention and product adoption across a portfolio of accounts. You’ll serve as a trusted...Senior
$141k - $185k
About the Role PMO Lead/Program Director combines direct... ...projects, meet financial and customer satisfaction goals,... ...roadmaps for PLM/ALM adoption and integration. Serve... ...PTC R&D, Customer Success, and partner ecosystem... ...experience in delivering AI solutions to customers...SuggestedWork at officeLocal areaFlexible hours- ...for a Technical Account Manager to strengthen customer success through active engagement and technical expertise. You will lead the customer lifecycle from onboarding to value... ...manage complex customer relationships in cybersecurity and AI contexts. #J-18808-Ljbffr 7AISuggested
$94k - $142.3k
...Strategy & Operations Senior Analyst Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...at the company leading workforce transformation... ...performance and adoption of forecasting... ...including: time off programs, medical, dental,...SeniorWork experience placementFlexible hours$155k - $170k
Skillsoft Corporation in New Hampshire is seeking a Sr. Customer Advocacy Manager to lead the advocacy program that turns customer success into powerful storytelling assets for the organization. This role involves close collaboration with Sales, Marketing, and Customer...Senior$108k - $186.67k
Manager / Senior Manager, Product Marketing, Life... ..., closed-loop AI and lab capabilities... ...technology tiles, hit-to-lead and lead... ...curiosity to committed programs. You’ll articulate value... ...product, sales, and customer success to accelerate adoption and drive measurable...Senior- ...is looking for a Senior Integrated Marketing... ..., Sales, and Customer Success, and turn campaign... ...engagement, and qualified leads Own top‑of‑funnel... ...awareness, adoption, and utilization... ...pipeline impact Use AI tools to accelerate... ...channel demand‑gen programs with measurable pipeline...Senior
$175k - $225k
Build the Future of AI for Financial... ...fit, assess feature success, and surface opportunities... ...for improvement Customer Discovery & Go-to-... ...and firm efficiency Lead product launches in... ...on measurable adoption and business impact... ...unlimited paid time off program to help you perform...SeniorWork visa3 days per week- ...and Bangalore, India, with leading investors that include... ...about turning technology adoption into measurable business outcomes... ...searching for a hands‑on, customer‑obsessed Customer Success Leader who sees challenges... ...role, experiment with AI tools, and approach workflow...Remote workWorldwide
- ...leader in secure AI software development... ..., Care Deeply, Customer Centric, and... ...Why this role?As a Senior Technical Success Manager, you will... ...support software adoption; you will architect... ...customized onboarding programs that help... ...Code).Experience leading technical or engineering...SeniorWork at officeWork from homeFlexible hours
- # Sr Director, Customer Education Portfolio##... ...a visionary Senior Director with a... ...mindset to lead Dynatrace’s global... ...learn, adopt, and scale Dynatrace... ...and execute an AI-driven education... ...enterprise adoption programs and repeatable... ...with Customer Success, Product, GTM,...SeniorRelocationFlexible hours
- ...more than 1,300 customers to provide... ...journey: becoming an AI-native company... ...-ready federal programs will be... ...drive growth and adoption throughout the... ...to the Customer Success Team are: (i) Customer... ...be expected to lead the customer to... ...with senior leaders. ~...SeniorWork at officeImmediate startRemote workWorldwideFlexible hours
$134.75k - $287.91k
...Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...career at the company leading workforce... ...drive measurable adoption for enterprise customers... ...Deployment Oversight & Program Management: Manage... ...with senior stakeholders and present...Senior$120k - $200k
...the Right Thing, Customer Success, Employee Success,... ...communities. The Role As a Senior Product Manager... ..., including AI agents, mobile capabilities... ...Patient Support Programs (PSPs) and Patient... ...and customer adoption. Requirements... ...managing backlogs, and leading engineering teams...SeniorWork at officeLocal areaWork from homeFlexible hours- ...innovative, and consultative senior digital solutions... ...ongoing support of AI programs, platforms, and... ...product ownership to drive successful adoption and integration of AI... ..., collaboration, and customer service skills.*... ...Stakeholder Engagement**Lead requirements gathering...SeniorWork experience placementWork at officeWorldwide3 days per week
- ...Senior Customer Success Manager Location: Boston Seaport: 3 Days... ...Unify to Win, Innovate to Lead, and Level Up to Scale... ...data in the age of AI. Summary of Role... ...-term customer value, adoption, retention, and... ...strategic engagement programs, Executive Value Reviews...SeniorFor contractorsWork at officeRemote workFlexible hours
$179.3k - $315.3k
...Services, Inc. is looking for a Sr. Director of Customer Success Management in Boston, MA. This role involves leading a team of Customer Success Managers to enhance customer... ..., flexible work options, and a 401(k) matching program. #J-18808-Ljbffr Genesys Cloud Services, Inc.SeniorFlexible hours$225k - $337.5k
Senior Vice President, Technology Modernization... ...controls, in an AI‑driven market. Why... ...and cross‑functional program delivery. This is a... ...Reporting Lead the governance structure... ...guardrails. Drive adoption of modern software... ...leadership. Proven success managing large‑scale...SeniorTemporary workFlexible hours$126k - $234k
...Principal Scientist II Or Senior Principal Scientist... ...approaches that shape program strategies. As part of... ...Simulation (M&S) team lead within the Pharmacokinetic... ...workflows (e.g., agentic AI). Proactively seek... ...the understanding and adoption of translational modeling...Senior$129.6k - $144k
...delivers solutions through leading-edge management... ...especially in Sales and Customer Success technology, CRM Sales... ...Owner at the Associate/Senior level who is familiar... ...service, driving customer adoption, bringing products to... ...contribute to overall program value case Ability to...SeniorWork at officeLocal area$98k - $145k
...intelligence that helps our customers achieve success and shape the future... ...innovation. Through programs like DefinitiveCares... ...We are looking for a Senior Customer Experience... ...and efficiency. Lead initiatives that streamline... ...users and ensure adoption of new tools and...SeniorRemote workFlexible hours- Realchemistry is looking for a Senior Project Manager to lead complex AI-driven and/or IT technical initiatives. This hybrid role allows you to work from... ...tools. Realchemistry offers a comprehensive benefits program including mental wellness coaching, generous PTO, and access...SeniorWork at officeRemote work
- ...based in Cambridge, MA. This hybrid role combines solutions engineering with production coding, directly impacting customer success through the adoption of AI. The position involves working with various customers, from startups to Fortune 500 companies, to deliver custom...
$148k - $224k
Lila Sciences in Cambridge, MA, is seeking an Associate Director of Customer Program Management to lead the Customer Delivery & Success function. In this senior role, you will act as the primary interface for customer engagements, managing relationships and overseeing...Senior- Northeastern University is hiring a senior digital solutions analyst to support AI program activation and adoption across the university. This hybrid role involves business analysis, digital solutions engineering, and stakeholder engagement to integrate AI technologies...SeniorWork at office3 days per week
- ...The company’s market‑leading solutions, enhanced by AI and machine learning... ...government agency customers. Technosylva has provided... .... Role Overview As Senior Product Manager for... ...sales, and customer success to ship capabilities... ...delivery and adoption. Drive product strategy...Senior
$188k - $282k
...with a passion for data and AI technology who can help... ...forward enterprise-scale AI adoption of our data & AI platform.... .... Enablement Champion : Lead scalable enablement programs across the Vertex Data Platform... ...Education and Experience Successful track record with 10+...Senior$113k - $162k
...intelligence that helps our customers achieve success and shape the... .... Through programs like DefinitiveCares... ...are seeking a Lead Technical Program... ...time tracking adoption. Prepare executive... ...regularly with senior leadership to provide... ...~ Exposure to AI/ML initiatives,...Remote workFlexible hours
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