Certification Specialist

Position Summary The Homebuyer Eligibility & Certification Coordinator plays a critical role in ensuring qualified families successfully progress through Habitat for Humanity of Greater Cincinnati’s homeownership program. This position is responsible for coordinating required homeownership education, managing ongoing income and eligibility certifications from approval through closing, and supporting the homebuyer selection process across HFHGC’s service area. This role requires a high level of accuracy, confidentiality, and compassion, balancing regulatory compliance with strong customer service. The Coordinator works closely with prospective and approved homebuyers, internal teams, and external partners to ensure program requirements are met while supporting families on their path to affordable homeownership. This position works Tuesday through Saturday Position Responsibilities Coordinate and oversee 32 hours of homeownership classes, track participation and gather survey feedback for continuous improvement. Serve as a backup for class facilitation. Manage monthly income certification process for each homebuyer, from approval to closing. Income and debts are monitored monthly from approval to closing to ensure each homebuyer continues to qualify for our program. Assist with homebuyer selection application meetings throughout our service area for homebuyer outreach. Complete QLO training for all three states (Kentucky, Ohio and Indiana) annually, in addition to completion of the HFHI ABA course. Review applications, guide applicants, and assist with homebuyer selection process. Maintain confidentiality of homeowner applications and all homebuyer information. Attend monthly Staff Meetings Qualifications 2 years of relevant experience required Experience in verifying income for lending or assistance programs in banking and/or for social service programs. Experience with tracking and monitoring program qualifications for different funding sources. Strong attention to detail essential Self-motivated and able to work independently with minimal supervision Effective written and verbal communication and interpersonal skills (listening skills, tact, diplomacy, compassion, and influencing) are essential Ability to multi-task Passion for and commitment to HFHGC's mission Ability to work in deadline driven environment Ability to work cooperatively and collaboratively with homebuyers, volunteers, donors, board and HFHGC staff in the spirit of teamwork and mutual respect Strong organizational and time management skills Ability to work a flexible schedule - evening and weekend work is occasionally required #J-18808-Ljbffr