Head of Commercial, Phoenix

Job Description

Job Description

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

As Head of Commercial for the Phoenix metro, you'll be accountable for scaling a healthy, high intent marketplace and the metro & site-level business that supports it. You'll own metro and site level P&Ls and customer metrics (GMV, fleet utilization, take rate, customer growth, retention and frequency), build locally relevant partnerships and go-to-market plays, and run the day-to-day commercial engine that makes Zipline the obvious choice across retail, food, healthcare and industrial use cases. This role is about execution, accountability, and results — you'll lead a small, high-output team and be Zipline's external face in the region.

Why You'll Love it: You'll join people who love the product and ship real outcomes. Competitive pay, meaningful equity, great benefits, and yes — tasty office food. You'll build things that matter with a team that cares. We move fast, celebrate wins, and have fun doing it.

What You'll Do

• Metro & site P&L and customer metrics. Be accountable for economics and customer outcomes (GMV, fleet utilization, take rate, customer growth, retention, frequency).
• Build a healthy marketplace. Create customer-relevant, liquid marketplaces measured by utilization, customer frequency, retention, and order economics.
• Regional & local sales / partnerships. Own regional and local sales and partnerships; act as the pull function for HQ Sales/Partner Success to activate local enterprise partner stores.
• Local go-to-market & brand love. Ideate and execute local marketing strategies — community engagement, events, activations, and demand partnerships — that drive local brand love and help localize/prioritize HQ marketing work.
• Site selection & capacity planning. Align teams around expansion priorities and work with Maintenance/Operations to align growth with delivery capacity and service quality.
• Demand forecasting & planning. Aggregate forward demand signals across partners into the demand forecast to support company-level planning.
• Experimentation & new use cases. Run experiments and launch new use cases/partners (for example: hero restaurants, auto parts, prescriptions, health system pilots) to expand the platform's scope and utility.
• Cross-functional & national collaboration. Partner with central HQ teams, such as Marketing, Analytics, Tech and more, and the Phoenix Operations teams to execute Zipline's market strategy and ensure site-level realities are heard and prioritized.
• Customer obsession. Be the expert and advocate for the customer in Phoenix. Surface partner and consumer feedback to inform and drive improvements to the experience.
• External leadership. Serve as Zipline's external face in the region — representing the business with customers, partners, regulators and the community.

What You'll Bring

• Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability.
• Proven ability to scale a product or business from launch through growth — ideally in a regulated or operationally complex environment.
• Deep commercial acumen: you translate market insight, pricing and customer needs into practical growth plans.
• Experience collaborating with product/platform teams to surface business requirements and shape platform priorities — without owning national roadmaps.
• Strong cross-functional leadership: you've partnered with ops, maintenance, marketing, analytics, and central sales to execute regional plans.
• Exceptional communication and negotiation skills — comfortable with audiences from store managers to C-suite.
• Entrepreneurial, analytical, and execution-oriented mindset — you move fast, experiment, and measure rigorously.
• This role must be based in the Phoenix metro.
• Must be eligible to work in the U.S.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!