Service Coordinator

Position Overview The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction. Position Overview The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction. Key Responsibilities Service Delivery & Operations Management Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service Coordinate with internal teams to schedule service dates for open work orders Escort scheduled visitors and vendors as necessary Conduct daily walkthroughs to ensure clean and organized office environments Identify opportunities for improved operations and service excellence Make recommendations for site inspections and assessments to ensure building procedures and performance measures are maintained, providing a safe workplace Review, reformat, and create Standard Operating Procedures for facility operations tasks Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support Coordinate solutions across various services to maintain operational efficiency Client Relations & Project Management Assist with scheduling and tracking client projects from start to completion Proactively develop and maintain client relationships ensuring expected service levels are achieved Ensure consistent delivery of exceptional customer service Respond to and follow through on requests for information Maintain detailed communication records Communicate effectively with all levels of management with minimal supervision Front Desk Duties Greet, host, and provide support for guests, visitors, and employees Assist visitors and employees with wayfinding Answer all incoming calls Manage visitor and parking requests Update phone lists, SOPs, and other administrative duties as requested General Office & Housekeeping Duties Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group) Assist with coordination and scheduling of office/building maintenance activities Mailroom Support Support onsite mailroom with packages/deliveries Prepare postage/labels for mail/UPS/FedEx, courier services, etc. Additional Duties Any and all other duties and tasks as assigned Qualifications Education Required: High School Diploma Experience Required: Two or more years of relevant experience Preferred: Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry Skills & Knowledge Required: Excellent customer service and relationship building skills Strong organizational, interpersonal, and communication skills Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook Preferred: Working knowledge of audio-visual equipment located in conference rooms Mailroom experience Physical Requirements & Work Conditions This work is partially a sedentary role Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary Location Bedford, MA Work Schedule 8hrs - 1st Shift/ Morning Shift #J-18808-Ljbffr JLL