Estimator/Auditor II (Manheim)

Job Overview Estimator/Auditor II – Vehicle Operations. Individual contributor at management level. No remote work. Must work at specified Cox location. Work shift: Day. Travel required. Flexible work option available. Compensation Hourly base pay $20.00-$30.00/hour. Additional compensation may include commission or incentive. Recon Operations Support Coordinate vehicles sent for sublet and off‑site repairs, ensuring accurate tracking and consistent communication with vendors. Act as a liaison between Client Services, recon teams, mechanical shops, and external vendors to ensure seamless day‑to‑day operations. Monitor vehicle progress through the recon pipeline to support cycle‑time reduction and throughput goals. Assist in workflow coordination across departments to enhance operational efficiency and minimize delays. Maintain direct communication with auction and recon departments to ensure proper vehicle movement, prioritization, and timely service completion. Estimating Responsibilities Prepare accurate and detailed reconditioning estimates for mechanical, cosmetic, structural, and other recon services. Produce estimates for commercial, dealer, rental, retail customers, as well as internal or lot damage repairs. Ensure estimating aligns with internal standards, client SLAs, and cost control expectations. Communicate estimates in required formats (electronic systems, email, written documentation) to meet internal and external customer needs. Collaborate with Procurement/Purchasing to validate correct parts pricing and labor costs within estimates. Monitor repair approvals, repair status, completion timelines, transportation needs, and customer updates as directed by management. Auditing & Quality Control Audit estimates, completed repairs, and vendor invoices to ensure accuracy, completeness, and policy compliance. Conduct condition report and imaging audits to reduce risk exposure, goodwill expense, and policy loss. Examine vehicles to verify repair quality, scope accuracy, prior damage, and compliance with recon standards. Identify discrepancies related to labor hours, parts usage, pricing, or non‑approved repairs. Enforce adherence to recon guidelines, safety standards, and client‑specific requirements. Client & Vendor Engagement Serve as a primary point of contact for resolving recon‑related issues for assigned accounts. Provide exceptional customer service by promptly addressing vehicle condition questions or discrepancies. Build strong working relationships with vendors to support quality, accountability, and performance expectations. Educate clients on auction and recon processes and recommend recon services that enhance vehicle value. Support resolution of complex recon challenges through collaboration with internal stakeholders. Compliance, Systems & Documentation Maintain strict adherence to company policies, recon standards, safety guidelines, and client SLAs. Demonstrate working knowledge of condition report data, vehicle inspections, and identifying prior repairs (paintwork, body repair, frame damage, PDR, etc.). Ensure proper documentation and compliance with privacy and PII policies when applicable. Maintain accurate records within recon, estimating, and inventory management systems. Use Microsoft Office and internal systems effectively to document estimates, audits, and tracking data. Required Qualifications High School Diploma/GED and 3 years' experience in a related field; or a different combination such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. Prior experience with vehicle reconditioning, estimating, auditing, or general automotive repair. Strong working knowledge of automotive repair methods, labor times, and parts pricing. Key Skills & Competencies Strong attention to detail and analytical judgment. Ability to manage multiple priorities in a fast‑paced environment. Effective verbal and written communication skills. Drug Testing To be employed in this role, applicants must clear a pre‑employment drug test. The company does not administer a pre‑employment drug test for marijuana, but it is a drug‑free workplace. Possession, use, or being under the influence of illegal drugs is prohibited during work hours. Benefits Eligible employees receive at least sixteen hours of paid time off each month and seven paid holidays. Additional paid time off is available for bereavement, voting, jury duty, volunteer time, military leave, and parental leave. Other benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off. Equal Employment Opportunity Cox Automotive is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin, gender, sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested. Applicants must currently be authorized to work in the United States without sponsorship. #J-18808-Ljbffr CAI Cox Automotive Corp Svcs., LLC