Assistant Manager - Front Office

The Assistant Front Office Manager is a values-driven leader who brings Wynn’s Behaviors and Values to life on every shift—modeling professionalism, integrity, collaboration, and accountability while delivering a consistently exceptional guest experience. This role leads daily front office operations with a service-first mindset, anticipating needs, resolving concerns with grace, and safeguarding the standards of a Forbes 5-Star property through thoughtful leadership and disciplined execution. Essential Job Duties & Responsibilities Lead Front and Back Office operations by modeling Wynn’s service excellence, accountability, and attention to detail; ensure consistent execution and compliance with Forbes 5-Star standards Facilitate morning briefings with clear, respectful communications, strategic updates, policy refinements, and occupancy insights while reinforcing expectations, alignment, and team collaboration Create and manage daily schedules with fairness and operational discipline; monitor shift performance, optimize labor, and maintain payroll accuracy in Kronos with integrity and attention to detail Strengthen a culture of excellence through engagement, recognition, and coaching; develop talent, support growth opportunities, and reinforce luxury service behaviors through ongoing training Provide timely, constructive feedback and mentorship to front desk team members, setting clear expectations and holding self and others accountable to Wynn’s Behaviors and Values Address guest inquiries and special requests with empathy, discretion, and prompt follow-through; investigate and respond to feedback through Market Metrix, using insights to continuously elevate service quality Conduct consistent, detail-oriented inspections of public spaces (lobby, front desk, facilities, elevators) to uphold a polished, clean, and welcoming environment that reflects luxury standards and pride of place Manage front office resources and expenses responsibly; track upselling initiatives and attendance records accurately, ensuring transparency and operational excellence Ensure team proficiency and consistent, compliant use of hotel systems (Opera, HotSOS, Alice, Qualtrics, B4Check-in, Samsotech), reinforcing accuracy, confidentiality, and a seamless guest experience High school diploma or equivalent required Bachelor’s degree and multilingual capabilities highly valued, supporting inclusive, respectful communication with a global guest base Minimum of two (2) years of Front Office or Hotel Management experience in a luxury resort setting, demonstrating consistent service excellence and sound judgment Advanced financial acumen, including proficiency in money handling, mathematical analysis, and accounting responsibilities, performed with integrity and accuracy Demonstrated guest service excellence with polished written and verbal communication skills and professional telephone etiquette Advanced proficiency with Microsoft Office Suite and hotel management systems, with a commitment to accuracy, confidentiality, and continuous improvement Strong leadership presence with the ability to coach, develop, and inspire high-performing teams through collaboration, accountability, and respectful communication Ability to obtain and maintain all required licensing, certifications, and active work credentials as mandated for this position, both presently and in the future Must be at least twenty-one (21) years of age Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr