Lead Medical Assistant/Office Manager

At Restore First Health, we are dedicated to providing advanced, in-home wound care through a holistic approach that emphasizes collaboration, communication, and care coordination. Our mission is to improve health outcomes by delivering innovative, patient-centered care. Every member of our team plays an essential role in helping patients achieve better health today and a healthier future tomorrow.

Position Overview:

The Lead Medical Assistant/Office Manager of Mobile Wounds functions under the direction of the Physician and Practice Manager. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's direction. Includes preparing patients for wound procedures primarily in patient’s home residence, skilled nursing facilities, and the clinic, assisting during treatments, coordinating tests and follow-up care and recording treatment in the electronic. Manages office coordination. Demonstrates competency and skills to serve patients of all ages including the adult and geriatric populations.

This position is a travel position where wound patients are primarily seen outside of the clinic. This position requires the Medical Assistant to operate company vehicles to and from patient’s homes. 

Key Responsibilities:

Wound Care Support & Patient Assistance:

• Obtain and document vital signs (blood pressure, heart rate, height, and weight).
• Assist in patient positioning, prepping, and draping for amniotic allograft placement and wound procedures.
• Support wound dressing changes, debridement procedures, and post-treatment care.
• Maintain and clean all medical supplies and tools after each patient visit.

Mobile Wound Care & Professional Driving:

• Operate a company vehicle while adhering to all traffic laws and Restore First Health’s professional driving policy.
• Maintain vehicle cleanliness—pre-gas and clean the exterior daily, and the interior weekly (or as needed).
• Pack necessary wound care medical supplies daily based on the patient schedule.
• Provide real-time ETA updates to the wound care team and notify patients before visits.
• Prioritize hands-free communication while driving and limit personal calls to emergencies only.

Wound Supply Management & Documentation:

• Manage and track wound care supplies, ensuring availability for all patient visits.
• Replenish wound care kits and maintain organized “go bags” for efficient daily operations.
• Assist in processing wound care orders in collaboration with the provider and Practice Manager.
• Maintain accurate electronic medical records (EMR) documentation of wound treatments and patient interactions.

Wound Care Coordination & Scheduling:

• Work with the Practice Manager to optimize the daily wound visit and consultation schedule.
• Confirm patient appointments the day before and provide estimated arrival times on the day of the visit.
• Coordinate wound care visits with primary care physicians (PCPs), specialists, and home health providers.
• Ensure all necessary wound care documentation, orders, and medical records are obtained and processed correctly.

Qualifications:

• High School diploma or equivalent required.
• Certified Medical Assistant (CMA), EMT, or Phlebotomy certification required.
• Current BLS (Basic Life Support) Certification required.
• Minimum of 5 years of experience in a medical practice setting, preferably in wound care.
• Experience with EMR systems (Athena preferred).
• Valid driver’s license with a clean driving history.
• Strong clinical assessment, organizational, and multitasking skills.
• Excellent interpersonal and communication abilities.
• Knowledge of medical terminology and office operations, including Microsoft Office.

Schedule:

• Day shift, Monday – Friday.
• Full-time, mobile wound care setting.

Benefits:

At Restore First Health, we are committed to work-life balance and a positive work environment. We offer:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid Time Off.
• Paid holidays.
• Opportunities for advancement and on-the-job training.
• And More

Our Culture and Values:

At Restore First Health, we believe that quality patient care starts with an engaged and compassionate team. Our approach focuses on:

• Collaboration: Working alongside home health providers, assisted living programs, hospital discharge planners, and families to create a seamless mobile wound care experience.
• Care Coordination: Partnering with primary care providers, specialists, and home health agencies to provide integrated and holistic wound care.
• Communication: Maintaining real-time updates and clear communication between patients, caregivers, and providers to ensure the best possible outcomes.

By joining Restore First Health, you will become part of an innovative team that is transforming wound care and making a direct impact on patient lives every day.