Operations Field Specialist

Job Description

Job Description

Title: Operations Field Specialist

Location: Omaha, NE (On-Site)

Department: Strategic Operations

Reports to: Sr. Manager of Strategic Operations

Positions Supervised: None

Travel Required: Frequent, up to 50-75%

Compensation: Salary exempt; based on experience

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

As the Operations Field Specialist, you will be responsible for ensuring that contract requirements are communicated and understood by all internal departments and Franchisees that provide services to our clients. You will assist with contract requirements, handling feedback and ensure our clients receive the best possible experience. In general, you will be responsible for assessing a client’s needs and finding ways to meet them to maintain healthy relationships all while working alongside our Franchisees.

What You’ll Do in This Role.

Account Management 50%

• Oversee the overall operational performance of assigned accounts and provide training and support for Franchisees to ensure customer needs are consistently met
• Communicate contract launch plans and accountabilities among Franchisees and their staff to support onboarding of any new clients. Participate in training by presenting alongside field staff to successfully train officers and launch new clients
• Complete a weekly analysis of assigned accounts verifying account performance objectives are consistently achieved. Communicate the performance of your assigned accounts to leadership regularly
• Develop a travel schedule that prioritizes clients with immediate support needs and ensures all other clients receive routine scheduled site-level follow up

Relationship Development 30%

• Develop a proactive communication and follow up plan with all assigned account contacts. Assist with client requests and feedback and ensure all parties responsible are informed promptly
• Provide ongoing support and training to Franchisees and their teams as it relates to initiatives, technology, and processes essential to operational performance and delivery of client services

Training 20%

• Participate in training by presenting alongside field staff to successfully train officers and launch new clients

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.

Qualifications/Knowledge:

• High school diploma or equivalent required
• Must be competent at an intermediate level in the following applications: Word, Excel, Power Point, Outlook, Multiple Calendars, webinar software, etc.
• Must have 1-3 years of experience in related field (Security Management, Technical Support, Business Operations, Private Security)
• Must have clean driving record
• Ability to learn new programs quickly (we have proprietary software that will be used daily)

Skills/Abilities:

• Must have excellent written, verbal, and interpersonal skills
• Solid organizational skills and detail oriented
• Ability to handle multiple projects at a time, shifting priorities as necessary
• Fluency with Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to work independently as well as collaboratively
• Ability to drive and operate Signal patrol vehicle
• Must be able to pass a background check including Motor Vehicle Report
• Must be able to travel by air and car up to 50-75%% of the time
• Must be able to complete all physical requirements of the job with or without reasonable accommodation

What’s in it For You?

• Competitive base pay, quarterly bonus plan, and long-term incentive plan

• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.