Call Center Front Desk Receptionist
LaSante Health Center
Job Description
Job Description
Hours: 7:30/8am-5pm Monday-Friday
Medical Front Desk/Call Center
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities :
Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
Record information accurately into ECW
Provide assistance and information to enhance patient experience.
Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
Assist with additional tasks and projects as directed by supervisor.
Qualifications :
Verbal communication skills
Customer service experience
Active listening skills
Computer literate
Bilingual in Creole or Spanish preferred
Vacancy posted a month ago
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