Manager, Sales Systems

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Sales teams drive company growth by building trusted relationships with dealer partners and helping them succeed. Team Members deliver customer-focused solutions and directly influence company results. Supported by training, coaching, career development, and evolving digital capabilities, our Sales teams create value for dealers while growing rewarding careers.

Key Responsibilities

Sales Systems Ownership

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Serve as the business owner for assigned Sales platforms and represent Sales needs related to enhancements, priorities, and issue resolution.
• Maintain system priorities and backlogs based on business value, user needs, and operational risk.
• Evaluate workflows, data, integrations, reporting dependencies, access, and user experience to identify improvement opportunities.
• Own and maintain general data infrastructure supporting Sales — data models, integrations, and pipelines feeding CRM and analytics tools.

Request Intake & Triage

• Design and own an intake process for Sales requests directed to the Analytics team, ensuring requests are properly scoped, prioritized, and routed.
• Interface with Engineering to manage the flow of Sales requests — clarifying requirements, tracking status, and ensuring timely delivery.
• In partnership with the Manager, Analytics & Reporting - serve as the single point of accountability for Sales-originated requests, moving through Analytics and Engineering, reducing duplication and competing asks.
• Build lightweight documentation, templates, and criteria so Sales stakeholders submit requests with the context technical teams need to act quickly.

Requirements and Delivery

• Partner with Sales stakeholders to understand workflows, pain points, and business needs.
• Translate business requirements into clear technical specifications, user stories, acceptance criteria, test scenarios, and success measures that engineering teams can act on.
• Act as liaison between GTM, Product, and Engineering — facilitating communication, managing expectations, and ensuring alignment on priorities, scope, and timelines.
• Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.
• Coordinate user acceptance testing, release validation, and post-launch verification.
• Lead cross-functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non-technical teams.

Adoption and Performance

• Measure adoption, utilization, data quality, user experience, productivity, and business outcomes.
• Use feedback and performance insights to recommend system and process improvements.

Business Partnership & Sales Engineering Support

• Partner with Sales, Sales Enablement, Analytics, Product, and Engineering teams to support system needs and business priorities.
• Bring a consultative mindset to stakeholder engagements — diagnosing root problems rather than just fulfilling requests, and guiding teams toward scalable solutions.
• Track and communicate key requests, risks, dependencies, decisions, and delivery status.
• Translate technical considerations and tradeoffs into clear business recommendations, and vice versa.
• Provide technical/sales engineering support as needed — helping Sales understand and articulate product and tooling capabilities internally and to customers.

Requirements

• 10+ years of project management experience, ideally spanning technical and Sales/GTM environments.
• Bachelor’s degree in information systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Strong working knowledge of general data infrastructure — databases, data pipelines, integrations, and how data flows between CRM, data warehouse, and analytics/reporting tools.
• Significant experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.
• Demonstrated experience translating business needs into technical requirements and partnering with engineering teams through testing, release, and adoption.
• Experience designing or managing intake/triage processes for cross-functional requests (e.g., analytics, engineering, or IT request queues).
• Experience with CRM, workflow, or comparable enterprise platforms.
• A consultative mindset and approach — able to build trust with stakeholders, ask the right questions, and guide decisions rather than simply execute requests.
• Strong communication, problem-solving, prioritization, documentation, and stakeholder management skills.
• Proven ability to act as a conduit between technical and business teams, flexing between engineering depth and executive-level business framing.
• Ability to travel up to 25% based on business needs.

Preferred Qualifications

• Experience as a product owner, platform owner, business systems analyst, Sales Operations systems partner, or sales engineer.
• Experience with intake/ticketing tools (Jira, ServiceNow, or similar) to manage request pipelines.
• Experience with Power Platform, APIs, workflow automation, or modern cloud-based data environments.
• Experience supporting distributed or field-based Sales organizations.
• Experience in automotive finance, consumer lending, financial services, or another regulated industry.

Targeted Compensation: $140,000 - $165,000 base salary + annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

#LI-Remote

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.