HVAC Counter Sales 1

Counter Sales 1 Full Time / Non-Exempt Location: Redlands, CA Reports To: Branch Manager The duties include answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle and delivering product to customer location. Job Duties Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone. Display positive attitude by greeting customers as they enter the branch. Ensure commitments made to customer meet/exceed expectations. Enter customer order in system on the same day the order is received. Pull customer orders from warehouse and load into company delivery truck, customer vehicle or stage pick up by using safe material handling procedures. Produce and complete paperwork accurately including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork. Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures. Follow procedure to process all customer returns and warranties the same day it is received. Maintain self service area by restocking, rotating display/end caps, and tidying area. Create/maintain branch displays that support corporate programs and branch's strengths/markets. Use all available resources to locate product for customers. Provide updates as necessary to customer on delivery and backordered product. Immediately reports damage, safety issues and accidents to supervisor. Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customer on available product, make recommendations and provide information as needed. Perform warehouse duties whenever necessary. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment. Maintain a safe and clean work environment by keeping workstation neat and orderly. Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times. Other duties as assigned. Preferred Education and Qualifications Exemplify excellent verbal communication skills with the general public and/or customers. Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site. Demonstrated proficiency while operating a computer and Prophet 21. Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses. Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items. Other Requirements Basic understanding of Heating and Cooling systems, parts and supplies is required Work Environment Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position. Successful completion of pre-employment screens is required and must be 18 years of age to operate forklift. Benefits Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to 24-Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents Short- and Long-term disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage- Discounts on Entertainment, Shopping and MORE! Access to LifeMart- Discounts on Hotels, Apple Products and MORE! Career Advancement Opportunities & On-site training courses Weekly Pay- Every Friday #J-18808-Ljbffr R E Michel CO