IT Desktop Analyst/Asset I

Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Perform Receipt Purchase order with Account Payable over the procurement system. Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with automation. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Document instances of desktop equipment or component failure, repair, installation, and removal. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours. Job Qualifications/Requirements Fundamental understanding of IT Asset Procurement & Tracking Fundamental understanding of Inventory Management & Analysis Basic knowledge of IT Desktop’s Vendor Management Compliance Tracking and management Basic knowledge of Service Now & Visio Required: Ability to troubleshoot PC problem & basic network issue. Required: Intermediate Microsoft product knowledge (OS & Office suite). Required: Strong foundation of MS Windows OS which include AD and GPO Required: Familiarity with various MS products which include MS O365 Preferred: Research new technology to benefit Desktop operation. The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr BBCN Bancorp