Assistant Food & Beverage Operations Manager |Salary range $65,000 - $75,000/year

Organization- Hyatt Regency Baltimore Inner Harbor Summary At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life. We are looking for a dynamic and experienced Assistant Food & Beverage Operations Manager to support our property’s Food & Beverage operations. This management position plays a critical role in providing efficient service and meaningful experiences. Why Choose Hyatt? At Hyatt, your success matters. We offer: Competitive Salary: $65,000-75,000/year Health Benefits: Medical, dental, and vision insurance starting after just 30 days Perks & Discounts: Free and discounted room nights Friends & family rates at Hyatt properties Discounts on food and beverage Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) Work-Life Balance: Paid time off, including new child leave Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan Growth Opportunities: Tuition reimbursement and robust training programs Everyday Conveniences: Complimentary meals for employees What You’ll Do The Food & Beverage Assistant Operations Manager is an assistant manager role responsible for the strategic vision, operational execution, and financial performance of all food and beverage venues, including restaurant, lounge, pool, market and digital dining, banquet and conference services. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all outlets and events. Operational Excellence Supports and manages the Banquet Department while working closely with other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage. Supervise, empower, lead, coach and motivate the Banquet team, including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement. Assists the hotel in reaching top box service scores on our Meeting Planner surveys. Ensures thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. Responsible for proactively reviewing staffing and equipment needs. Ensures coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage. Develops innovative and creative décor for Banquet function space. Manages short‑and long‑term banquet functions in the front and back of the house. Performs daily walk‑throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards. Develops ideas for special events and holiday functions. Oversees flawless execution of banquets and coordinates with clients and internal teams. Monitors inventory, controls purchasing, and manages supplier relationships to maximize product quality and cost‑effectiveness. Works closely with the events departments to coordinate and execute all banquet events, from small meetings to large‑scale conferences and weddings. Coordinates with the sales and events team to align food and beverage offerings with overall brand strategy and promotes special events, holiday functions, and promotions. Upholds impeccable standards of service in all dining venues, ensuring a consistent and exceptional guest experience. Stays updated on culinary and beverage trends, as well as competitor offerings, to ensure the outlets remain relevant and competitive. Works alongside Food & Beverage Operations Manager for creation and execution of activations, not limited to Pool, Market, Bistro 300 and lobby activations. Ensures Open Table is current and engaged. Implements procedures to increase guest and employee satisfaction. Exercises quality control for both food and beverage. Maintains Hyatt standards of service and ensures their implementation. Coaches and counsels employees to reflect Hyatt service standards and procedures. Assists with payroll, reports, forecasts, inventory and budget for outlet operations. Resolves customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Financial Performance Analyzes financial and operational data, including point‑of‑sale reports, to implement strategies that increase revenue and profitability. Facilitates payroll, reports, forecasts, point‑of‑sale procedures, inventory. Creates and implements strategies to drive revenue across all outlets and banquet services. Manages pricing and works with purchasing to ensure a balanced approach to quality and cost. Optimizes staff scheduling to ensure adequate coverage while managing labor costs effectively. Communicates proactively with Food & Beverage Operations Manager regarding Project Olympia. Guest and Client Relations Serves as the primary point of contact for high‑profile clients during the execution phases, fostering strong relationships and ensuring contractual obligations are met. Monitors guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance. Analyzes guest feedback through comment cards, online reviews, and direct communication to continuously improve service delivery and guest satisfaction. Develops and implements long‑term business strategies for all food and beverage operations, including creating innovative event concepts and new bar menu ideas. Ensures that all event spaces, restaurant, restaurant kitchen, and equipment are clean and operational. Compliance and Safety Enforces all health, safety, and sanitation standards according to local, state, and federal regulations. Ensures all staff are properly trained on emergency procedures and legal requirements, such as alcohol service (TIPS certification). Qualifications Minimum of 2+ years as F&B Management preferred. Wine/beverage knowledge in an upscale environment preferred. Strong organizational skills, ability to work with a flexible schedule, team player, and dynamic leader. Why You’ll Love Working Here Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry‑leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you. #J-18808-Ljbffr