Logistics Analyst

Job Description

Job Description

Job Title: Logistics Analyst
Location: Nashville, TN
Schedule: Onsite, Monday–Friday, 8:00 AM–5:00 PM (Occasional after-hours/weekend support required)
Pay: $25.92/hr

Description:
Join our logistics team and provide operational support for parcel transportation activities across North America and international sites. You will serve as a key point of contact for parcel-related inquiries, shipment setup, carrier issue resolution, shipment visibility, and operational reporting. In this role, you will collaborate closely with internal stakeholders and parcel carriers—including FedEx, UPS, and DHL—to support daily transportation operations and ensure high levels of customer service.

Responsibilities:

• Support day-to-day parcel transportation activities and shipment management
• Monitor shipment status, proactively identify service disruptions, and coordinate corrective actions with carriers
• Investigate and resolve parcel shipment issues—such as delays, lost shipments, billing discrepancies, and delivery exceptions
• Serve as a liaison between internal customers and parcel carriers (FedEx, UPS, DHL)
• Support parcel account administration and respond to customer inquiries
• Maintain operational documentation, process guides, and standard work instructions
• Utilize Excel to analyze shipment, service, and cost data
• Maintain tracking logs and dashboards to support transportation visibility
• Prepare PowerPoint presentations for recurring reviews with freight forwarders

Must Haves:

• Previous experience in logistics/transportation, especially with air and small parcel shipping
• Proficiency with Microsoft Excel (knowledge of frequently used formulas), Outlook, and PowerPoint
• Experience with Power BI is a plus
• Strong communication skills, especially via Outlook
• Self-driven, accountable, proactive problem-solver, and able to work independently
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Willingness and availability to provide occasional after-hours or weekend support

Education:

• Degree preferred, but not required

Experience:

• Preferably at least 1 year of logistics/transportation experience

Additional Information:

• This is an onsite role with potential for after-hours and weekend support. Candidates unable to accommodate this requirement should not apply.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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