Front Desk Receptionist

Front Desk Receptionist

Bear Paddle Swim School is seeking a friendly and organized Front Desk Receptionist to be the welcoming face of our swim school. The Front Desk Receptionist is dedicated to customer service and the needs of families, creating a fun experience, and the ability to provide salesmanship and closing swim lesson sales. The Front Desk Receptionist serves as the main information center for all Bear Paddle offerings. This includes assisting families with giving tours, closing prospect lead families with enrolling, scheduling, selling program offerings, and answering questions. This position requires excellent communication skills, the ability to handle a fast-paced environment, and a welcoming and helpful attitude.

The Front Desk Specialist reports to the Swim School Manager and Customer Service & Sales Manager.

Responsibilities:

• Greet and assist parents, children, and guests with check-ins and general inquiries.
• Answer phones, schedule classes, and ensure quality customer service and knowledge of all program offerings.
• Make sure the family experience is dedicated to safety, fun, and results-driven.
• Provide tours and help to direct families throughout the facility.
• Complete prospect leads and sales phone calls to drive student enrollment.
• Handle registration, payments, and member accounts with accuracy.
• Support staff in maintaining a clean and safe facility environment.
• Complete daily operational duties while following the Quarter Curriculum with a specific week-by-week focus.

Requirements:

• 1 year of receptionist or administrative experience.
• 1 year of customer service experience.
• Experience deescalating customer complaints.
• Strong multitasking skills in a fast-paced work environment.
• Strong communication skills with the ability to build relationships with children and their families.
• Commitment to creating a warm and welcoming environment.
• Ability to work flexible hours, including evenings and weekends.
• Background check required.
• Consistent and reliable.
• Comfortable in water and willing to participate in swim lessons when required.

Perks Include:

• Pay rate starting at $17/hr.
• Consistent schedules.
• Career growth opportunities.
• Free swim lessons for children or grandchildren.

Bear Paddle Swim School offers a fun and supportive team environment focused on teaching children swimming skills that will last a lifetime. If you're enthusiastic, organized, and ready to make a splash, we'd love to meet you!