Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Washington DC vacancy

IT Support Technician - Tier 1
$45k - $60k
...Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote... ...assigned Support various IT needs, from help desk tickets to onsite installations (ability to...
Suggested
Full time
Work at office
Remote work
Relocation
Monday to Friday
Shift work
DCA Technology Partners
Alexandria, VA
28 days ago
Tier 1 IT Help Desk Technician
...Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an... ...technical support in a Windows environment, strong customer service skills, and a willingness to learn. This position...
Suggested
Permanent employment
Temporary work
Work experience placement
Work at office
Local area
Remote work
Custom Software Systems, Inc.
Washington DC
1 day ago
Tier 1 Help Desk Analyst
...Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate... ...career to the next level! We deliver essential technological services to our customers in support of their missions to sustain...
Suggested
Work at office
Local area
Remote work
Chenega Corporation
Arlington, VA
4 days ago
Tier 1 Helpdesk Analyst
$29.52 per hour
...Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and... ...environment. We deliver essential technological services to our customers in support of their... ...nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success...
Suggested
Work at office
Local area
Remote work
Chenega Agile Real Time Solutions, LLC
Arlington, VA
3 days ago
Service Desk Analyst Tier 1
...Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons...
Suggested
Work at office
Remote work
The Tatitlek Corporation
Washington DC
4 days ago
Service Desk Agents - Tier 1
...Job Title GTSC seeks experienced and motivated Service Desk Agents, Tier 1. Multiple positions available. Location: Washington, DC... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed...
Temporary work
Remote work
GTSC Talent Solutions (a GTSC Company)
Washington DC
2 days ago
Service / Help Desk / Technical Support
Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting... ...with hardware and software issues, maintain compliance with Service Level Objectives, and contribute to continuous process...
Chenega Corporation
Arlington, VA
1 day ago
Tier 1 Helpdesk Analyst - Growth & Clearance Eligible
Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for end users across multiple networks, handling incidents, requests, and basic troubleshooting. Candidates should have an Associate's degree or equivalent experience,...
Chenega MIOS SBU
Arlington, VA
3 days ago
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
...GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...the exceptional technical and customer service skills to resolve issues as quickly and... ...MAKE AN IMPACT: Provide independent Tier 1 technical support to diagnose and resolve...
Work at office
Remote work
All shifts
Shift work
Night shift
Weekend work
General Dynamics Information Technology
Washington DC
a month ago
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
...GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...the exceptional technical and customer service skills to resolve issues as quickly and... ...WILL MAKE AN IMPACT: Provide routine Tier 1 technical support to onsite and remote...
Remote work
All shifts
Shift work
Night shift
Weekend work
General Dynamics Information Technology
Washington DC
a month ago
Jira Administrator & Tier 1 Support Analyst (SDLCNext)
...government to manufacturing and financial services. Sporting scalable and diverse business... ...following position: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote... ...leadership, engineering teams, service desks, and government counterparts Strong attention...
Remote work
Optima Global Solutions
Washington DC
13 hours ago
Service / Help Desk / Technical Support
Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on initial diagnostics, user support, and incident tracking... ...compliance, document processes, and contribute to continuous service improvements within government networks. #J-18808-Ljbffr...
Chenega Agile Real Time Solutions, LLC
Arlington, VA
3 days ago
IT Helpdesk Analyst: Tier 1 Support & Troubleshooting
Chenega MIOS is seeking a Tier 1 Helpdesk Analyst in Arlington, VA. The role provides first-level support for end users, diagnostics... ...issues, utilize knowledge bases, and collaborate with network services and applications teams to restore service. Qualified candidates...
Njvc LLC
Arlington, VA
2 days ago
Tier 1 Help Desk Analyst: Fast-Track IT Support
Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to provide first-line support for desktop, server, and application issues. Responsibilities include initial diagnostics, password services, and incident tracking, with escalation as needed to tier 2. The...
Njvc LLC
Arlington, VA
1 day ago
Help Desk IT Support / Technical Support
Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to support federal IT operations. You’ll diagnose and resolve issues, provide first‑level user support, and maintain incident tickets while collaborating with Tier 3 teams to minimize downtime. The role...
Chenega Corporation
Arlington, VA
2 days ago
Service Desk Technician (Tier 1)
...document customer reports of incidents and service requests through telephone, voicemail,... ..., and personal visits to the Service Desk. Interface directly with supported end-users... ...messaging/chat with end users and technicians. Troubleshoot, document, track, resolve,...
Full time
Work at office
Remote work
AAC
Washington DC
14 days ago
CIRT Tier 1 Analyst / Active Secret
$80k - $128k
ResponsibilitiesPeraton is seeking an experienced CIRT Tier 1 Analyst to join Peratons' Federal Strategic Cyber Mission program.Location: Beltsville, MD and Rosslyn, VA Work Hours: Days / 06:00-14:00 (6:00 AM - 2:00 PM) / TUE-SAT In this role, you will:Detect, classify,...
Contract work
Local area
Shift work
Peraton Corporation
Beltsville, MD
2 days ago
ERP Business Systems Analyst II — Functional Analyst (Tier-1/2 & Testing)
$70.8k - $172.4k
...Systems Analyst II — Functional Analyst (Tier-1/2 & Testing) Position Description... ...where necessary. . Support daily help desk metric reporting and trend analysis to inform... ...the largest IT and business consulting services firms in the world. Qualified applicants...
Local area
Springfield, VA
22 days ago
Tier 1 IT Helpdesk Technician - Active DOD Public Trust
IntelliDyne, LLC is seeking a Help Desk Technician - Tier 1 for onsite work in Falls Church, VA. The role handles Tier 1 support calls, documents... ...of experience is required, along with superb customer service and strong communication skills. #J-18808-Ljbffr IntelliDyne...
Remote work
IntelliDyne, LLC
Falls Church, VA
1 day ago
Onsite Tier 1 Help Desk Technician - Clearable IT Support
A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active...
Full time
IntelliDyne, LLC
Falls Church, VA
2 days ago
CIRT Tier 1 Analyst / Active Secret
$80k - $128k
Responsibilities Peraton is seeking an experienced CIRT Tier 1 Analyst to join Peratons' Federal Strategic Cyber Mission program. Location: Beltsville, MD and Rosslyn, VA Work Hours: 0600 - 1400 EST, SUN-THU In this role, you will: Detect, classify, process, track,...
Contract work
Local area
Shift work
Peraton
Beltsville, MD
2 days ago
Tier 1 Helpdesk Technician
...Tier 1 Helpdesk Technician Technology and Computer-related Washington, DC • Full-Time/Regular... ...document customer reports of incidents and service requests through telephone, voicemail,... ..., and personal visits to the Service Desk. Interface directly with supported end...
Full time
Work at office
Remote work
AAC
Washington DC
2 days ago
Service Desk Agents - Tier 2
...Service Desk Agent, Tier 2 GTSC seeks experienced and motivated Service Desk Agents, Tier 2. Multiple positions available. Location: Washington... ...performed in hybrid role. GTSC delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients...
Full time
Temporary work
Remote work
GTSC Talent Solutions (a GTSC Company)
Washington DC
2 days ago
Tier I Help Desk Analyst
...looking for a talented and self-motivated Tier I Analyst with the ability to work in a... ...they call into or walk into the customer service center. The candidate shall be prepared to... ...Qualifications ~ Bachelor’s degree and 1 year of experience. Required Skills...
Full time
Remote work
Monday to Friday
KeenLogic
Alexandria, VA
16 days ago
Tier 2 Help Desk Specialist
...program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment... ...Description: The Tier 2 Help Desk Specialist provides advanced... ...CompTIA A+, HDI Desktop Support Technician, ITIL v4 Foundations, Microsoft...
For contractors
Remote work
Internetwork Expert
Alexandria, VA
5 days ago
Technical Support Specialist (Tier II)
Technical Support Specialist (Tier II) DirectViz Solutions (DVS) is... ...cutting-edge technology services designed to achieve success and... ...Qualifications: Bachelor's degree and 1+ years of relevant experience,... ...of sitting or standing at a desk, utilizing a computer, mouse, and...
For contractors
Local area
DirectViz Solutions
Alexandria, VA
13 hours ago
Tier 1 Data Center Technician (Active Secret Clearance Required)
...Seneca Nation. Clear Creekis seeking a Tier 1 Data Center Technician in Washington D.C. This is an onsite... ...and considered to be an essential service position, in support of a federal client... ..., data centers, or similar help desk experience. Ability to perform the required...
Full time
Flexible hours
Shift work
Night shift
Doist
Washington DC
2 days ago
Tier 2 - Mid Level Desk Side IT Specialist|Req#4656
...Description ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist to provide... ...troubleshooting. Document and track service tickets, resolutions, and activities in... ...in IT support and administrative roles. 1+ years of experience supporting government...
Full time
Work at office
Remote work
ActioNet, Inc.
Washington DC
18 days ago
Tier II Deskside Support Technician (HHS)
...While we’re not actively hiring for a Tier II Deskside Support Technician at this moment, we’re always excited... ...owned, off-site computers. These services are provided through remote access.... ...to obtain Public Trust clearance ~1 year of Tier 1 or Tier 2 experience...
Full time
Work at office
Local area
Remote work
Monday to Friday
Shift work
Weekend work
Symposit LLC
Silver Spring, MD
1 day ago
Help Desk Tier I Specialist - Remote after 8 weeks of training
$18 - $20 per hour
...and excellence while delivering high-quality services to our government clients. The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract... ...a Public Trust clearance ~Minimum of 1 year of IT support experience ~Strong customer...
Hourly pay
Ongoing contract
Full time
Work at office
Remote work
Home office
Monday to Friday
Shift work
Reston Consulting Group Inc
Silver Spring, MD
29 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!