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IT Helpdesk Analyst: Tier 1 Support & Troubleshooting

Njvc LLC

Chenega MIOS is seeking a Tier 1 Helpdesk Analyst in Arlington, VA. The role provides first-level support for end users, diagnostics, and incident resolution across PC, server, and mainframe environments. You will document issues, utilize knowledge bases, and collaborate with network services and applications teams to restore service. Qualified candidates have an Associate's degree or 2+ years experience, 3+ years relevant IT support, DoD IAT Level II certification, and DoD Top Clearance. #J-18808-Ljbffr Njvc LLC

Vacancy posted 4 days ago
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