Maintenance Manager

Under general supervision, the Maintenance Manager manages, coordinates, and performs hands-on work related to the maintenance, repair, cleanliness, safety, and operational readiness of Authority-owned and operated facilities, grounds, passenger amenities, bus stops, fixtures, equipment, and related physical assets. This is a hands-on management position. The Maintenance Manager is expected to actively inspect, troubleshoot, maintain, and repair facility systems while also supervising and coordinating employees, contractors, vendors, facility cleaners, and passenger amenities/bus stop personnel.The Maintenance Manager is responsible for ensuring Authority facilities and passenger-facing infrastructure are maintained in a safe, clean, functional, accessible, and professional condition.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include, but are not limited to, the following:Management and Supervision• Plans, assigns, coordinates, and monitors the daily work of facilities maintenance employees, facility cleaners, and passenger amenities/bus stop personnel.• Establishes work priorities based on safety, operational needs, passenger impact, regulatory requirements, and available resources.• Provides hands-on leadership and technical guidance to assigned employees.• Develops and monitors daily, weekly, monthly, and preventive maintenance schedules.• Ensures assigned employees complete work orders and scheduled assignments accurately and in a timely manner.• Inspects completed work to ensure compliance with Authority standards.• Provides training and instruction regarding equipment, tools, chemicals, work procedures, and workplace safety.• Monitors employee performance and provides appropriate coaching, documentation, and recommendations to management.• Coordinates employee schedules and assignments to maintain appropriate facility and passenger amenity coverage.• Assists management with developing maintenance procedures, work standards, budgets, equipment needs, and capital improvement recommendations.Facility Maintenance and Repair• Conducts routine inspections of Authority buildings, facilities, grounds, fixtures, and equipment to identify maintenance, cleanliness, safety, and repair needs.• Performs and supervises preventive and corrective maintenance necessary for the safe and reliable operation of facilities.• Inspects, troubleshoots, maintains, and coordinates repairs to HVAC systems, electrical systems, boilers, fans, generators, switches, plumbing systems, lighting, and other building mechanical infrastructure.• Performs general carpentry, plumbing, painting, electrical, mechanical, and facility maintenance work within applicable qualifications and authorization.• Repairs and maintains locking systems for interior and exterior doors, cabinets, lockers, gates, and other secured areas.• Coordinates preventive maintenance programs for building mechanical, electrical, plumbing, structural, and related systems.• Identifies conditions requiring specialized or licensed contractors and coordinates the appropriate services.• Responds to emergency facility repairs and other urgent maintenance conditions.• Ensures work areas are properly cleaned, restored, and secured following maintenance and repair activities.Passenger Amenities and Bus Stops• Manages the maintenance, repair, installation, cleanliness, and overall condition of passenger amenities and bus stops throughout the transit system.• Establishes inspection and cleaning schedules for bus stops, shelters, benches, bus stop signs, trash receptacles, and other passenger amenities.• Conducts and assigns routine inspections to identify damage, deterioration, vandalism, cleanliness issues, accessibility concerns, and safety hazards.• Coordinates and participates in the installation, relocation, replacement, repair, and removal of shelters, benches, bus stop signs, poles, trash receptacles, and related infrastructure.• Ensures bus stop signs and passenger information fixtures are properly installed, visible, secure, and maintained.• Ensures graffiti, unauthorized postings, litter, trash, weeds, and other debris are removed from bus stops and passenger amenities.• Ensures bus stop and shelter areas remain clean, safe, accessible, and presentable for passengers.• Identifies and reports sidewalk deficiencies, accessibility concerns, roadway hazards, drainage problems, vegetation obstructions, and other infrastructure conditions requiring corrective action.• Coordinates passenger amenity activities with Operations, Planning, Safety, Procurement, Communications, and other departments as necessary.• Maintains records of bus stop inspections, repairs, installations, replacements, cleaning activities, and outstanding work orders.• Maintains inventory of shelters, benches, signs, poles, trash receptacles, replacement components, and related passenger amenity equipment.• Responds to customer and departmental reports concerning damaged, unsafe, or unclean bus stops and passenger amenities.Facility and Passenger Amenity Cleaning• Directly supervises and coordinates facility cleaners and passenger amenities/bus stop cleaning personnel.• Establishes cleaning schedules, assignments, inspection procedures, and cleanliness standards.• Conducts routine inspections of offices, administrative buildings, maintenance facilities, restrooms, break rooms, passenger waiting areas, transit centers, shelters, bus stops, and other Authority property.• Ensures assigned personnel perform sweeping, mopping, vacuuming, restroom cleaning, window cleaning, pressure washing, trash removal, litter collection, and other required custodial duties.• Ensures trash receptacles at Authority facilities, bus stops, and passenger amenities are emptied and maintained according to established schedules.• Coordinates removal of excessive trash, illegal dumping, graffiti, hazardous materials, and other unusual conditions.• Ensures cleaning supplies, tools, equipment, chemicals, and personal protective equipment are properly maintained, stored, inventoried, and available.• Ensures cleaning chemicals and materials are used according to manufacturer instructions and applicable safety requirements.• Inspects completed cleaning assignments and initiates corrective action when established standards are not met.• Ensures facility cleaners and bus stop cleaning personnel report maintenance deficiencies, vandalism, damage, and safety hazards discovered during their assignments.Grounds and Exterior Maintenance• Supervises and performs general grounds maintenance at Authority-owned and maintained properties.• Ensures sidewalks, walkways, parking areas, passenger areas, and exterior spaces remain clean and free of hazards.• Coordinates vegetation control, minor landscaping, pressure washing, debris removal, and exterior cleaning.• Ensures obstructions affecting pedestrian or passenger accessibility are promptly addressed.• Coordinates weather-related facility preparation, cleanup, and emergency response activities.Asset and Inventory Management• Maintains accurate inventory of physical assets, maintenance equipment, tools, supplies, passenger amenities, and materials.• Manages assigned storage facilities and storage areas.• Establishes appropriate inventory controls for equipment, replacement parts, cleaning supplies, tools, and passenger amenity materials.• Coordinates receiving, storage, distribution, and tracking of facility and passenger amenity materials.• Identifies inventory shortages and initiates requests for necessary equipment, parts, supplies, and materials.• Assists with asset condition assessments and replacement planning.Work Orders, Contractors, and Vendors• Manages the facility and passenger amenity work-order process.• Prioritizes work orders based on safety, operational urgency, passenger impact, and available resources.• Maintains accurate documentation of inspections, preventive maintenance, repairs, completed work, and outstanding deficiencies.• Requests and coordinates services from contractors, vendors, crafts, and trade personnel when specialized expertise is required.• Monitors contractor and vendor performance to ensure work is completed according to specifications, schedules, safety requirements, and Authority standards.• Reviews completed contractor work and reports deficiencies requiring correction.• Communicates significant facility deficiencies, safety concerns, project status, and maintenance priorities to senior management.Oversees the Facility Coordinator duties for (Furniture, Equipment, and Facility Support) and the following tasks:• Plans, coordinates, and participates in relocation, assembly, installation, and removal of furniture, office equipment, fixtures, and Authority property.• Coordinates facility requirements associated with office relocations, special events, operational changes, and other departmental needs.• Ensures furniture, fixtures, and equipment are moved and installed safely and appropriately.Safety and Regulatory Compliance• Ensures assigned personnel follow departmental policies, procedures, regulatory requirements, safety practices, and applicable maintenance standards.• Enforces appropriate lockout/tagout, electrical safety, chemical handling, fall protection, personal protective equipment, and other workplace safety procedures.• Identifies and immediately addresses or reports unsafe conditions affecting employees, passengers, contractors, or the public.• Ensures maintenance shops, storage areas, equipment, tools, and Authority vehicles are maintained in a clean, safe, and orderly condition.• Conducts or participates in safety meetings, employee training, facility inspections, and emergency preparedness activities.• Investigates and documents facility-related safety concerns and recommends corrective action.• Performs other related duties as assigned.MANAGEMENT AND ORGANIZATIONAL SKILLSThe Maintenance Manager must:• Demonstrate effective leadership, supervision, organization, and employee management skills.• Be capable of managing multiple projects, employees, contractors, and priorities simultaneously.• Demonstrate strong attention to detail, accountability, and follow-through.• Communicate effectively with employees, senior management, contractors, vendors, passengers, and members of the public.• Exercise sound judgment when prioritizing safety-sensitive and operationally critical maintenance issues.• Maintain accurate maintenance, inspection, inventory, employee assignment, and work-order records.• Effectively utilize computerized maintenance management systems, work-order systems, mobile devices, and other applicable technology.• Be available to work flexible hours, including evenings, weekends, holidays, and emergency call-outs when operationally necessary.QUALIFICATIONSEducation and ExperienceHigh school diploma or equivalent required.Associate degree in electronics, electrical technology, industrial maintenance, facilities management, HVAC, building systems, or a related technical field is preferred.A combination of technical education, vocational training, professional certifications, and directly related work experience may be considered in lieu of an Associate degree.A minimum of seven (7) years of progressively responsible experience in facilities maintenance, building maintenance, electrical/electronic systems, mechanical systems, or a closely related field is preferred.Experience should include hands-on installation, troubleshooting, preventive maintenance, repair, and maintenance of commercial or institutional building systems and equipment.Supervisory or leadership experience overseeing maintenance, facilities, custodial, grounds, passenger amenities, contractors, or similar personnel is strongly preferred.Experience working in public transportation, government, municipal, institutional, commercial, or other complex facilities environments is desirable.Knowledge, Skills, and Abilities• Thorough knowledge of facility maintenance and preventive maintenance practices.• Working knowledge of HVAC, electrical, plumbing, carpentry, mechanical, and general building systems.• Knowledge of custodial operations, cleaning equipment, chemicals, and safety procedures.• Knowledge of passenger amenity and bus stop maintenance practices.• Ability to supervise, assign, coordinate, and evaluate the work of assigned personnel.• Ability to inspect facilities and passenger amenities and identify maintenance, cleanliness, accessibility, and safety deficiencies.• Ability to troubleshoot mechanical and electrical problems.• Ability to safely operate hand tools, power tools, testing equipment, maintenance equipment, and cleaning equipment.• Ability to read and interpret blueprints, schematics, diagrams, safety rules, equipment manuals, and maintenance procedures.• Ability to prepare work orders, inspection reports, maintenance records, inventory reports, schedules, and written correspondence.• Ability to manage contractors and vendors and monitor work for compliance with established requirements.• Ability to prioritize multiple assignments and respond effectively to emergency conditions.• Ability to communicate effectively verbally and in writing.Mathematical SkillsAbility to perform calculations necessary for maintenance and facility work, including measurements, fractions, percentages, ratios, proportions, area, volume, geometry, and other practical mathematical applications.Reasoning AbilityAbility to analyze, troubleshoot, and resolve practical maintenance and operational problems.Ability to interpret instructions furnished in written, oral, diagram, blueprint, schematic, or schedule form.Ability to establish priorities based on safety, operational impact, passenger needs, regulatory requirements, available personnel, and resources.Certificates, Licenses, and Registrations• Must possess and maintain a valid driver's license acceptable to the Authority.• Relevant certifications in HVAC, electrical systems, facilities management, building maintenance, OSHA safety, or related trades are preferred.• Must maintain any licenses or certifications required to perform assigned specialized work.PHYSICAL DEMANDSThe physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.The employee is regularly required to stand, walk, use hands and fingers to handle tools and equipment, reach with hands and arms, and communicate verbally.The employee is frequently required to climb, balance, bend, stoop, kneel, crouch, crawl, push, pull, and work in confined or elevated areas.The employee may occasionally be required to lift and/or move materials or equipment weighing up to 100 pounds, using appropriate assistance or lifting equipment as needed.Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENTThe Maintenance Manager works in both office and field environments, including administrative buildings, maintenance facilities, transit centers, passenger facilities, bus stops, shelters, storage areas, parking facilities, grounds, and other Authority-owned or maintained locations.The employee may be exposed to moving mechanical equipment, electrical systems, fumes, airborne particles, cleaning chemicals, wet or humid conditions, vehicular traffic, inclement weather, extreme temperatures, elevated work areas, vibration, and loud noise.The position requires appropriate personal protective equipment and strict adherence to established safety procedures when working around hazardous conditions, electrical systems, mechanical equipment, chemicals, active transit operations, or vehicular traffic.