Customer Service Representative (CSR)

Job Description

Customer Service Representative - Hidden Valley Animal Hospital (Independence, MO)

Be the First Smile They See. Be the Reason They Come Back.


Hidden Valley Animal Hospital is growing, and we're looking for a compassionate and motivated Client Service Representative (CSR) to join our team! As we continue expanding back to a four-doctor practice, we're seeking someone who is passionate about both people and pets and committed to creating exceptional client experiences.

What You'll Do:


As a CSR, you'll be the face and voice of Hidden Valley Animal Hospital-helping set the tone for every client and patient interaction. Responsibilities include:

• Greeting clients warmly and professionally, both in person and over the phone
• Checking patients in and out efficiently while providing compassionate customer service
• Scheduling appointments and maintaining accurate records using our veterinary software
• Assisting with client communication and payment processing
• Helping maintain a clean, organized, and welcoming front desk environment
• Supporting urgent care check-ins and assisting with Blue Springs Animal Control cases

What We're Looking For:


We're looking for someone who is:

• Energetic, dependable, and detail-oriented
• Passionate about helping people and caring for pets
• Comfortable working in a fast-paced, team-oriented environment
• Able to multitask and remain calm under pressure
• Experienced in customer service (veterinary or medical office experience is a plus!)

Why Join Hidden Valley?

• AAHA-accredited for 24 years and committed to high-quality veterinary care
• We partner with local rescues and shelters, including Blue Springs Animal Control, to help give back to our community
• We offer General Practice and Urgent Care services, allowing our team to help a wide variety of patients and cases
• A culture built on teamwork, integrity, compassion, and growth
• Monthly lunch & learns and opportunities for continued education
• A supportive, fun-loving team that truly values its employees, clients, and patients

If you're ready to join a practice that's growing with purpose and making a difference in the community, we'd love to hear from you.


Apply today and become part of the Hidden Valley family-where pets, people, and teamwork come first.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.