Desktop Support Analyst

Job Description

Job Description

We are seeking a Workstation Analyst for our client partner. Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.

Primary Accountabilities:

• Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.
• Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
• Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.
• Monitors, coordinates and completes move, add, change requests for desktop computing technologies.
• Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.
• Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.
• Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.
• Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders.
• Performs work under the direct supervision of a Manager.
  

Qualifications:

• Associate Degree Emphasis in information technology or related area
• 2 years of experience in progressively responsible PC support in a networked environment.
• Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.
  

Knowledge, Skills, and Abilities:

• Demonstrated understanding of software distribution concepts.
• Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.
• Ability to work in a diverse work environment.