Tech Specialist 2 - Austin, TX

Overview M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Job Summary We are seeking a Tech Specialist 2 to join our Security and Electronic Systems (SES) business unit. The role is part of the SES Strategic Business Unit and involves designing, engineering, integrating, operating and maintaining electronic security services including intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high‑growth markets. Responsibilities Analyze system performance and recommend improvements Provide support to the system administration and engineering team Use advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems Communicate with customers, manufacturers, vendors and system administrators Train system users and other system support personnel Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set‑up, imaging software loading, and antivirus updates Conduct in‑depth research and evaluate the research of Technical Specialists to evaluate existing and future systems Provide on‑site system support post deployment Read and interpret engineering drawings Understand SOP and SOW documentation Ensure test lab equipment is maintained Interface with the engineering team to ensure design efficiency Interface with internal and external customers demonstrating excellent oral and written communication skills Conduct research and development of entire systems and analyze all interoperability and constructability scenarios Read blueprints, schematics and statements of work (SOW) Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Conduct research and development on new system manufacturers (e.g. access control, intrusion detection and closed circuit television systems) Perform all duties with minimal direct supervision Qualifications Education: High School Diploma/GED with 8+ years of experience installing, troubleshooting and/or testing electronic security systems, or Associate’s degree with 6+ years of experience Reliable attendance at customer site during hours required by customer Ability to work a flexible schedule that includes occasional nights and weekends Benefits A collaborative team inspired by engineering and innovation to enhance customer outcomes An opportunity to lead and build a business with support from an industry‑leading firm that has been in business for 75 years Investment in your skills and expertise through professional and technical training programs, including leadership training and tuition reimbursement Open and transparent communication with senior leadership and local office management Abilities Exposure to computer screens for an extended period of time Sitting for extended periods of time Reach by extending hands or arms in any direction Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, e.g., using a keyboard Listen to and understand information and ideas presented through spoken words and sentences Communicate information and ideas in speaking so others will understand Read and understand information and ideas presented in writing Apply general rules to specific problems to produce answers that make sense Identify and understand the speech of another person #J-18808-Ljbffr M.c.-Dean,-Inc.