Italian Speaking Customer Advisor at Eco Plus Solutions AB Bay County, FL

*** This position is only for local candidates in Malta. Applicants from abroad are not accepted*** Do you possess native-level Italian fluency and a genuine drive to provide exceptional service? We are actively recruiting a Customer Advisor to work on-site in Malta and support our dedicated Car Rental Support Team . This is a prime opportunity for motivated individuals who are already legal residents in the country and looking for a full-time career. The Position: Supporting Global Travelers You will be representing a significant international car rental brand, ensuring that every Italian‑speaking customer has a positive and effortless experience. Your role is key to managing the entire rental journey. What You'll Be Responsible For: Multichannel Contact: Handling all incoming and outgoing customer communication via phone, email, and chat, strictly in Italian . Booking Management: Assisting customers with new reservations, changes, cancellations, and general inquiries related to their rentals. Policy Expertise: Clearly explaining rates, availability, insurance specifics, and contractual terms to customers. Conflict Resolution: Addressing customer issues and complaints with maturity and a focus on finding effective, positive solutions. Documentation: Accurately logging all customer interactions and strictly adhering to data protection protocols. Collaboration: Working closely with various internal departments to quickly resolve complex support cases. Your Profile: Skills & Requirements We prioritize attitude, language skills, and location eligibility for this role. Language Mandatory: You must be fluent (C1 or higher) in both spoken and written Italian . Internal Communication: Proficiency in English is needed for training and internal team interaction. Location Critical: Candidates must be based and legally residing in Malta —we cannot offer relocation support. Soft Skills: Strong people skills, a proactive, problem‑solving mindset, and a dedication to customer satisfaction. Technical Aptitude: Basic computer knowledge and the capacity to efficiently learn new operational systems. Availability: Must be flexible to work on a rotational shift pattern, which includes weekends and public holidays. Bonus Experience: Any prior background in customer service, travel, or the automotive/rental sector is a plus, but not required. What We Offer In addition to a dynamic work environment, we provide solid benefits and clear career potential. Remuneration: A highly competitive salary package. Well‑being: Comprehensive health and life insurance. Growth: Structured, paid training and continuous professional development, along with clear pathways for internal career progression . Environment: A supportive, international, and engaging workplace in modern offices. Perks: Employee recognition programs and opportunities for team building. #J-18808-Ljbffr Eco Plus Solutions AB