Assistant Store Manager Soho

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute! What this role entails The Assistant Store Manager is responsible for supporting all daily operations of the store to ensure achievement of business objectives, and partnering with the Store Manager to ensure that all team members are engaged and successful in their roles, while motivating and supporting the team to drive store sales. Assistant Store Managers are action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. What you’ll do People + Culture In partnership with the Store Manager, recruit and develop a high‑performing team. May be responsible for certain parts of the hiring process, including sourcing, reviewing, interviewing, recommending hiring decisions, and onboarding. Actively communicate with applicants in a way that respects the candidate experience. Support & lead a store culture aligned with Parachute Core Values. Keep a pulse on engagement using one‑on‑ones and regular check‑ins. Deliver feedback and coaching as needed, and as manager on duty. Problem‑solve and resolve employee‑related concerns at the store level, including the Store Manager when appropriate, utilizing District Manager and available resources. Share observations with Store Manager as it relates to team, business and community during touch‑bases and through daily and weekly business recaps, utilizing reporting and analytics. Influence and work through the store team by holding self and team members accountable to AORs, manager on duty expectations and responsibilities as based on the role’s job description. Ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives. Partner with Store Manager to monitor payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements. Follow direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI’s. Communicate KPI’s with store team and identify opportunities to ensure performance standards are met. Develop a thorough understanding of products and services. Coach, teach and train store team to the same level of product knowledge. Stay updated on new arrivals, features, benefits and pricing. Lead the store and set the tone to ensure the best possible customer experience, in line with Parachute’s Brand and CX strategy. Effectively communicate information to customers while modeling HOME selling skills; understand concept and why behind the methodology, coach store teams using available resources and leadership knowledge to bring the brand experience to life. Participate in planning, cultivating and creating community outreach and monthly and quarterly event planning and activations in local markets. Utilize sales floor leadership best practices and ensure in‑the‑moment feedback is given to each team member. Understand basic store‑level reporting and translate results into suggestions to drive positive outcomes and revenue. Resolve customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and partnering with Store Manager when needed. Build loyalty through in‑store experience using CRM data capture, endless aisle and other omni‑channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships. Utilize trade and design service tools as an extension of our customer experience. Operations Make good business decisions regarding controllable expenditures in partnership with the Store Manager. Use a scheduling system to plan schedules in line with needs of the business and payroll budget. Ensure accurate timekeeping, including daily timesheet approval and entry into payroll system. Ensure meal and break procedures are consistently followed. Follow direction of the Store Manager in executing and communicating weekly workload of store teams. Uphold self and team to completion of priorities based on direction set by Store Manager. Ensure all communications/messages/tasks are communicated to the store team as appropriate. Be knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to pull data from reporting systems; using information and reporting to drive positive outcomes. Support inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintain accurate record‑keeping following established procedures. Adhere to established inventory operations requirements, including cycle counts, transfers, inventory prep and TOs. Have working knowledge and understanding of operational systems and required training. Work with the Store Manager to ensure new hires complete all required training within appropriate timelines. Troubleshoot issues and problem‑solve changes to onboarding experience. Maintain high standards of maintenance and organization of the stock room / BOH area, including safety and inventory operations. Ensure any maintenance needs are communicated in a timely manner. May have limited responsibility for responding to calls or contact from security vendor if something occurs in the store after hours. Utilize Retail Support Ticket process for all business and operational needs. Submit tickets in a timely manner. Follow up on requests for service that have not been closed or are in progress. Monitor stock levels for Parachute‑branded supplies; make special orders for items anticipating events or other special projects, as directed. In partnership with Store Manager, follow the Parachute Visual Merchandising strategy: adhere and execute all visual operations standards, including visual assessments, sales floor readiness and brand standards. Maintain floor presentation, accounting for sell‑through and inventory levels. Proactively evaluate sales and inventory levels; partner with store team to ensure product is merchandised to drive sales. Ensure brand integrity is reflected to the customer through enhancements in presentation, product & people. Create a positive in‑store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives. Train and support store team in planning and execution of store directives and day‑to‑day merchandising needs. Be aware of store business trends and sell‑through by category, using available reporting tools, to suggest opportunities for the store. Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. What you need to have Minimum of 1 year of retail leadership in a retail management, hospitality, customer service, showroom management in a high‑volume, high‑profile, customer‑focused environment. High School diploma or equivalent is required. Experience with hiring, training and leading a team is required. Retail visual merchandising and display experience is preferred. Open availability (Full Time, 40 hours per week, including weekends and holidays) is required. Ability to work in a flexible, customer‑focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors. Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally. Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel. Ability to regularly climb ladders or step stools. Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location). Ability to frequently communicate face‑to‑face, on the phone or via electronic means. What will help you stand out Experience in – and a passion for – home interiors is strongly preferred. Motivated self‑starter, confident leader with a solutions‑minded focus. Must thrive in an entrepreneurial start‑up environment. Able to navigate change with self and team. Able to share and communicate feedback and field insights with a growth mindset. Experience with web‑based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. What You’ll Get $250 new hire gift card, an awesome discount and $300 worth of free product a year. Generous 40% employee discount on most Parachute products. Health benefits, vision, and dental plans with 100% employee coverage options. Voluntary supplemental life plan and voluntary short‑term or long‑term disability plans. Voluntary commuter benefit program through Optum. Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc. Up to 9 days of sick time per year. Free One Medical membership. Paid parental leave program. Monthly cell phone stipend. Quarterly bonus program + incentives. 13 days of PTO + 8 paid holidays. 401k program. This is an exempt role that has a pay range of $69,000 – $75,000 per year dependent on experience. Our Commitment to You We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE&I newsletter and building a DE&I enrichment and training program. #J-18808-Ljbffr Parachute Home