Community Manager

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life, whether by helping residents call one of our communities home, providing excellence in customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be. The Role This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well‑being for residents and associates, consistent with the goals and objectives of the company and community owners. Key Qualities An Aptitude for Connecting – a strong sense for creating community and the drive to go the extra mile to create a positive experience for all residents and staff, including vendor partners and partnership with regulatory and social services. An Authentic Attitude – consistently demonstrate an open and professional attitude when addressing and resolving resident and staff concerns, seeking resources throughout the organization via support services and senior leadership. An Approach that is Positive and Professional – consistently demonstrate an approach of active listening and understanding that participation and support are integral to Avanath’s success, ensuring that each resident and staff member feels seen, heard, and valued. Qualifications 5–7 years of experience in the property management industry 2+ years of experience as a community/property manager Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation Proven effective and efficient leadership experience Knowledge of LIHTC and tax‑credit qualifications required Strong interpersonal, verbal, and written communication skills Capacity to interact effectively with senior executives Ability to work well under time and other constraints Professional presentation and appearance Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email Key Accountabilities Resident Relations & Customer Service Ensure a positive experience for the entire resident lifecycle – from move‑in to move‑out Implement a system for providing all necessary services to residents, including prompt acknowledgment and action to correct complaints Serve as advocate for residents by communicating concerns to senior leadership Act as a resource center for residents on all matters that affect their community experience Responsible for all resident events and retention programs Refer residents as necessary to appropriate services and agencies Maintain a secure, confidential file for each resident Understand the current financial health of the assigned community by reviewing the budget comparison regularly Produce financial growth or gains through marketing and leasing and additional revenue lines Manage and execute all budgets, rent rolls, projections, and occupancy goals Implement a system to achieve 0% rent delinquency Prepare and produce monthly reports and financials accurately and timely Prepare the Property Annual Operating Budget with the Regional Manager Submit subsidy vouchers as applicable Oversee large capital projects and communicate between departments as applicable Challenge all team members to achieve higher performance levels through goals and communication Coordinate and oversee on‑site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, accounts payable, to ensure smooth operations Promote high‑performing team execution through regular feedback, training, and development Empower collaboration and inclusivity, building trust and transparency Demonstrate effective communication with residents, community, agencies, owners, and team members Assess employee performance through feedback and performance reviews Recognize team members meeting or exceeding expectations; manage underperformers with clear expectations Respond to any team member’s concern, maintenance condition, resident problem, security breach, or emergency Supervise personnel schedules to ensure maximum operational efficiency Ensure the community’s curb appeal is immaculate at all times Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry Meet compliance and eligibility requirements as established by local, state, and federal agencies Follow procedures in the employee and management handbooks Respond to potential housing violations and liability concerns Seek approval and guidance from the Regional Manager within specified parameters Physical Demands & Working Conditions Essential staff must report to work and adhere to all safety and business protocols Frequent sitting and walking Travel within the region and to other business offices and events via airline, train, and automobile Repetitive use of computer, keyboard, mouse, and phone Reading, comprehending, writing, performing calculations, communicating verbally May work in an elevated site; may walk on uneven ground Occasional squatting, bending, twisting, pushing, pulling Benefits We offer a culture built on purpose and core values that include a commitment to integrity, a spirit of caring, and a focus on continuous improvement. Comprehensive benefits include health, dental, vision, 401(k), personal time off, paid holidays, and more. Growth is based on achievement with a strong emphasis on promotion from within. Diversity & Inclusion & Equal Employment Opportunity Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family status, gender identity, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics. Our policies support recruitment, compensation, benefits, professional development, and promotion practices that promote a greater understanding and respect for diversity. Compensation Compensation Range: $34 – $34 USD #J-18808-Ljbffr Avanath-Capital,-LLC