Hospitality Associate

Hospitality Associate

At Crimson Wine Group, we are the guardians of 1,000 acres of pristine vineyards, iconic estates, forests, and wildlife habitats along the West Coast. Our enviable portfolio of brands includes Pine Ridge Vineyards (Napa, Calif.), Seghesio Family Vineyards (Healdsburg, Calif.), Archery Summit (Dayton, Ore.), Chamisal Vineyards (San Luis Obispo, Calif.), Double Canyon (West Richland, Wash.), Seven Hills Winery (Walla Walla, Wash.) and Raeburn Winery (Sonoma, Calif.)

The Hospitality Associate is responsible for ensuring that guests to the winery receive impeccable customer service, while sampling our award-winning wines and learning about our vineyards, history and wine making practices. We are seeking a positive, enthusiastic, self-starter who is flexible and loves working in a team environment. The candidate must be passionate about wine and have the ability to sell and develop lasting relationships with guests.

Essential Duties & Responsibilities

• Greet all visitors with gracious hospitality
• Act as Ambassador to the estate and to Crimson Wine Group
• Provide informative, engaging and personalized tour and tasting experiences
• Educate guests about the winery story, wines, and brand
• Inform and recommend to guests the benefits of Wine Club
• Effectively suggest and sell wine and wine club memberships
• Drive revenue by selling wine, merchandise, tasting, and memberships to guests
• Participate in special events and team meetings
• Actively continue education in wine production, viticulture, and winery history
• Represent the winery at outside functions when necessary
• Follow all company safety guidelines including Safe Alcohol Service

Tasting Room Operations

• Set up / break down all indoor and outdoor tasting room spaces
• Open and verify condition of wines
• Prepare printed guest materials
• Open/Close POS system/registers
• Stock wine and merchandise on tasting room floor and store rooms
• Perform sales transactions for carry-out and shipping orders
• Maintain clean and organized guest spaces at all times
• Assist with monthly inventory

Qualifications

• Must have knowledge of wine and food and continually take initiative to continue learning
• Strong written and verbal communication skills
• Sales aptitude
• Comfortable speaking in front of crowds
• Able to prioritize, manage time and remain calm under pressure in a fast-paced venue
• Must be able to lift 40 lbs.
• Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments
• Manual dexterity to handle, polish glassware
• Must possess or have ability to acquire a Wine service and Food Handler's certifications
• Must be able to work a flexible schedule including weekends
• Must be at least 21 years of age
• Knowledge of Napa Valley a plus
• Experience with a luxury wine brand a plus

The projected hourly pay rate for this position is $18.00 per hour (tips and commission for DTC). This rate is the projected compensation for this position, however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.