Help Desk Technician

Job Description

Job Description

Lentech is hiring an ENTRY LEVEL help desk technician   

Responsibilities :        
•    Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.
•    Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
•    Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue. 
•    Document and communicate outage information to co-workers and customers.
•    Tier 1 and 2 responses to customer service requests received via phone, email, chat, and tickets
•    Document all communications in a ServiceNow ticket system, escalate tickets as needed. 
•    Troubleshoot customer accounts and users’ ability to log on to the collaboration environment.
•    Provide basic instructions on how to use services to both external and internal customers.

Required :

• Active and current TS.SCI w FSP through MD through MD
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+)

Education

• One (1) year of demonstrated Help Desk experience required with a Bachelor's degree.
• Minimum three (3) years of Help Desk experience with an Associate degree.
• Minimum five (5) years of Help Desk experience with a High School diploma.
• Any degree from an accredited college or university is acceptable.
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+)

Salary Range: $82,746.00      $88,370.00 

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