Customer Success Manager
Old Friends Club
Affiliate Success Manager
- Old Friends Club
Puget Sound Area
About the Role
Old Friends Club Network (OFCN) supports a network of social day programs (Clubs) serving people living with dementia and their family caregivers. The Affiliate Success Manager is the primary relationship owner for these Clubs — helping them run strong programs, stay engaged with OFCN resources, and grow their impact in their communities.
Core Responsibilities
- Serve as primary point of contact for a portfolio of Affiliates who run social day programs
- Onboard new Affiliates and guide them through startup, licensing, and program launch
- Conduct regular check-ins (site visits, calls) to monitor program health, attendance trends, and staffing
- Identify Affiliates at risk and develop support plans
- Share best practices across the network — connect Affiliates facing similar challenges
- Track metrics (attendance, hours delivered, caregiver satisfaction) and report trends to leadership
- Support Affiliates with ongoing training
- Help gather Affiliate feedback to shape OFCN's central resources, training, and tools
- Coordinate Affiliate participation in OFCN-wide training, networking, and support
- Curate products and services for Member families
Qualifications
- Passion for dementia care and caregiver support a strong plus
- Experience managing activities
- 3+ years in customer success, account management, or nonprofit program support (healthcare/aging/dementia care experience a plus)
- Strong relationship-building and communication skills across diverse stakeholders (program directors, volunteers, family caregivers)
- Comfortable with technology; experience with a CRM
- Highly organized; able to manage a multi-affiliate portfolio independently
- Willingness to travel regionally for site visits
What Success Looks Like
- Affiliates report high satisfaction with OFCN support
- Stable or growing attendance/hours across the portfolio
- Fast identification and resolution of struggling Affiliates
- Strong adoption of shared best practices network-wide
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Redmond, WA vacancy
- ...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.STARLINK CUSTOMER SUCCESS MANAGER (LATAM BACKHAUL)Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-...SuggestedPermanent employmentContract workLocal areaWeekend workAfternoon shiftEarly shift
SpaceX
Redmond, WA3 days ago $65k - $75k
...Job Description: Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base Salary: $65,000 - $75,000 About the Opportunity Our client is a fast-growing FinTech company...SuggestedFull timeFor contractorsRemote workSeattle Search Group
Kirkland, WA17 hours ago$86.1k - $169.8k
...Overview Microsoft aspires to help our customers achieve their own digital transformation... ...invests in a dedicated Customer Success team that will help Microsoft customers... ...outcomes. As a Customer Success Account Manager (CSAM) , you are the delivery leader in...SuggestedOngoing contractContract workWork experience placementWork at officeLocal areaWork from homeFlexible hoursMicrosoft Corporation
Redmond, WA4 days ago- Starlink is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will manage Customer Success Managers, Leads, and Specialists and drive revenue growth in the Americas book...Suggested
- SpaceX in Redmond, WA is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller unit across the United States, Canada, and Latin America. You will coach a team of Customer Success Managers, Leads, and Specialists while owning performance...Suggested
- ...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Customer Success Manager, ACOM Full Time Regular US 9 days ago Requisition ID: 1173 About us For 40 years, Zetron (a Codan Company) has delivered...Full timeTemporary workCasual workWorldwideNight shift
- Zetron, Inc. is seeking a Senior Customer Success Manager for ACOM to support customers across the Americas, ensuring ongoing value from deployments and driving adoption and expansions. You will partner with Support, Product, Engineering, Sales, and other teams to ensure...
- ...Customer Success Manager We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts. You'll be a trusted partner to customers—building...Flexible hours
Humanly
Bellevue, WA17 hours ago - ...Job Summary: Customer Success Manager (AI-Driven Solutions) Location: Bothell, WA, 98011 - United States | Full-Time About the Role Join L&T Technology Services LTD as a Customer Success Manager and become a vital part of our innovative, growth-focused team....Full time
Indotronix International Corporation
Bothell, WA4 days ago $123.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...future of Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeFlexible hoursShift work3 days per weekSalesforce
Bellevue, WA3 days ago$90k - $100k
...Our solution allows users to seamlessly manage every aspect of the business in a comprehensive... ...costs, while simultaneously improving customer retention and spending. Our platform is... ...Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a...Local areaZenoti
Bellevue, WAa month ago$106.4k - $203.6k
...reach it! ResponsibilitiesPartner with Marketing leaders to define success metrics, measurement plans, and key performance indicators for... ...SQL and/or Python skills with experience analyzing large-scale customer, player, marketing, or digital engagement datasets. Experience...Ongoing contractLocal area3 days per weekMicrosoft
Redmond, WA2 days ago$275k - $320k
...bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business... ...M, requiring a leader who can personally acquire, develop, and manage client relationships - remaining hands-on rather than operating...Contract work$22.26 - $33.39 per hour
...globally. Our mission is to enable our customers to make the world healthier, cleaner and... ...integrated lab service, support and supply management. IES (the internal acronym standing for... ...the North West territory. The Customer Success Manager is an Inside Sales role focused...Hourly payContract workTemporary workWork experience placementNight shift$224k - $356.5k
...strategic technology sales Senior Account Manager to manage and grow our Networking... ...software technologies to production in customer data centers? As part of the NVIDIA CSP... ...ownership for the projects you are leading.Successful track record of successfully growing revenue...Full timeNvidia
Redmond, WA3 days ago$8k
..... With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll... ...groundbreaking integrated software solutions to be able to successfully promote and position products including: Cloud,...Full timeTemporary workPart timeWork experience placementShift workVerizon
Sammamish, WA2 days ago$85k
...Our applications integrate with Learning Management Systems such as Canvas, Brightspace,... ...development and ongoing management of existing customers. You’ll work directly with K-12 schools... ...with teams committed to customer success. What You’ll Bring Core Experience...Full timeLocal areaRemote workHome officeVisa sponsorshipWork visaRespondus
Redmond, WA3 days ago$135k - $220k
...enabling human life on Mars.SR. ENTERPRISE ACCOUNT MANAGER, AVIATIONStarlink, our revolutionary satellite constellation... ...contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are...Permanent employmentContract workTemporary workWork at officeLocal areaRelocationMonday to FridayWeekend workSpaceX
Redmond, WA17 hours ago$115k - $185k
...goal of enabling human life on Mars.STARLINK ACCOUNT MANAGER (CANADIAN FEDERAL)Starlink, our revolutionary... ...Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled...Permanent employmentContract workTemporary workWork at officeMonday to FridayWeekend workSpaceX
Redmond, WA3 days ago- ...prospecting and needs discovery through closing and post-sale account management.This position supports clients and business development... ...engineering, project management, and operations to support successful project executionMaintain accurate pipeline activity, forecasts...Work at officeRemote workRelocationRelocation packageNight shift
Avidex
Redmond, WA10 hours ago $130.9k - $251.9k
...Marketing team needs a trusted, connected view of the business across customers, products, markets, launches, campaigns, and commercial... ...system owners to integrate data, improve quality, document lineage, manage access, and establish trusted definitions.Create an insight-to-...Ongoing contractLocal area3 days per weekMicrosoft
Redmond, WA10 hours ago$28 - $35 per hour
..., scheduling onsite work, and facilitating communication between customers, vendors, technicians, and internal teams. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple service requests in a fast-paced environment. Experience...Contract workMonday to FridayWheeler Staffing Partners
Redmond, WA2 days ago- ...businesses in the cloud. To accelerate our customers transformation leveraging cloud, we... ...expertise; deep experience in cloud change management; and cloud-ready operating models with... ...from initial discovery to a swift and successful close Maintain deep, trusted...Full timeContract workWork experience placementLive inWork at officeLocal areaRemote workFlexible hours
Accenture
Redmond, WA3 days ago - ...diverse talent and perspectives, we drive success in a new business architecture that... ...closing new business opportunities with customers seeking Supply Chain Planning solutions.... ...Customers from the C-Suite to other Leaders Managed and nurture relationships with Clients...Full timeContract workWork experience placementLive inWork at officeLocal area
Accenture
Redmond, WA3 days ago - ...the company significantly by driving revenue growth through effective account management. Your ability to identify new business opportunities and provide exceptional service will enhance customer satisfaction and strengthen Honeywell's position in the market. Manage...Contract workTemporary workWork at officeFlexible hours
Honeywell Technologies
Redmond, WA17 hours ago - ...possible, with the ultimate goal of enabling human life on Mars.SALES MANAGER (GLOBAL STARLINK ENTERPRISE SALES)The Starlink Enterprise Sales... ..., diligent, and hardworkingExcellent interface skills with customers and resellersADDITIONAL REQUIREMENTS:Must be available to work...Permanent employmentLocal areaWorldwideWeekend work
SpaceX
Redmond, WA2 days ago - ...ultimate goal of enabling human life on Mars.MANAGER, STARLINK ENTERPRISE SALESThe Starlink... ...and secure new enterprise customers directly. This requires the establishment... ...EXPERIENCE:Demonstrated ability to quickly and successfully grow and develop an excellent team and...Permanent employmentLocal areaImmediate startWorldwideWeekend work
SpaceX
Redmond, WA4 days ago $82.52k - $136.84k
...bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our... ...Network Technologies; Direct Selling; Customer Relationship Management (CRM) Salary: Washington Pay Range: $82,524.50 - $136,835...Work experience placementWork at officeLocal areaNight shiftWeekend workComcast
Redmond, WA3 days ago$115k - $150k
...enabling human life on Mars.STARLINK ENTERPRISE ACCOUNT MANAGER (CHANNEL PARTNERS)Starlink, our revolutionary... ...of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation and ongoing growth. This is an individual...Permanent employmentContract workTemporary workWork at officeMonday to FridayShift workWeekend workSpaceX
Redmond, WA4 days ago$130.9k - $251.9k
...than 25%Profession: Sales EnablementDiscipline: Sales Strategy EnablementCompany: MicrosoftOverviewThe Senior Account 360 Program Manager is responsible for driving end-to-end alignment across Microsoft’s most complex commercial engagements. This role sits at the intersection...Ongoing contractWork at officeLocal areaMicrosoft
Redmond, WA17 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- amazon customer Redmond, WA
- customer retention Redmond, WA
- customer project program manager Redmond, WA
- customer marketing Redmond, WA
- work from home customer Redmond, WA
- customer satisfaction Redmond, WA
- customer engineer Redmond, WA
- customer Redmond, WA
- customer success specialist Redmond, WA
- customer success coordinator Redmond, WA